DLO Client Admin Billing Rep
Quest Diagnostics
Summary
Required Knowledge:
Job description
Essential Functions
- Report to work on time and prepared for each scheduled shift
- Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
- Maintain a positive, professional, and supportive attitude throughout the workday
- Work collaboratively as a team member and contribute to a respectful, productive work environment
Responsibilities
- Analyze data to ensure all billing information is complete and accurate
- Knowledge of ABN's
- Previous experience with obtaining prior authorizations
- Follow up on inquiries from patients, as needed
- Distribution of departmental mail
- Provide excellent customer service
- Completion of training needed to become signed off on data entry requirements
- Learn the billing system & become aware of all systems involving the billing function
- Begin assisting with special reports
- Accurate data entry to include typing 50 WPM
- Additional responsibilities, as needed
- Report for work on time, consistently
- Ability to collaborate with all team members
- Attention to detail
Qualifications
Required Knowledge:
- Data entry - accurate and 50 WPM
- Good computer skills and ability to adapt to using multiple computer systems
- Able to take instruction from a variety of sources without adversity
Required Experience:
- Excellent communication skills, both verbal and written
- Excellent customer service skills
- Ability to analyze data
Special Requirements:
- Must be able to maintain a professional attitude under heavy workload and in stressful situations
- Show up for work on time and prepared to perform all tasks each and every scheduled workday
- Perform all tasks and processes assigned by immediate supervisor including all tasks and processes you are fully qualified to perform and all tasks and processes that you may be overqualified to perform
- Perform job duties as a collaborative member of the team with positive personal disposition that is supportive of team members
- Must be able to work OT, when needed
Requirements
- Accurate data entry at 50 WPM
- Good computer skills and ability to adapt to multiple computer systems
- Able to take instruction from a variety of sources without adversity
- Excellent verbal and written communication skills
- Excellent customer service skills
- Ability to analyze data
- Maintain professional attitude under heavy workload and stressful situations
- Punctual and prepared for each scheduled workday
- Ability to work overtime when needed
- Knowledge of ABN's
- Previous experience obtaining prior authorizations
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.