Documentation Coordinator - Audit Management
180 Medical
Summary
Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
Job description
Remote Customer Service
- Providing customer service and support via phone, online chat, or text
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility.
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non-technical customer support in a walk-in service center
Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.
- Works under moderate supervision
- Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures
- Communicates information that requires some explanation or interpretation
Requirements
- Basic knowledge of job procedures and tools obtained through work experience
- May require vocational or technical education
- Works under moderate supervision
- Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures
- Communicates information that requires some explanation or interpretation
Company overview
180 Medical is one of America's fastest-growing, nationally accredited providers of urologic catheter and ostomy supplies, founded in 2002 and headquartered in Oklahoma City, Oklahoma. The company specializes in the home delivery of intermittent catheters, ostomy supplies, and incontinence products, working with hundreds of insurance providers to service thousands of customers monthly. As an ACHC-accredited provider, 180 Medical offers a comprehensive range of medical devices including hydrophilic catheters, closed system catheters, and various ostomy products. The company was acquired by ConvaTec Group in 2024, expanding its reach and resources in the medical equipment sector. Known for its exceptional customer service, 180 Medical has received numerous awards including the Bronze Stevie Award for Customer Service and has been consistently recognized as one of the Best Places to Work in Oklahoma. With approximately 501-1,000 employees and estimated annual revenues between $50-100 million, the company maintains a strong focus on patient education, compassionate support, and reliable access to high-quality medical supplies for individuals with urologic and ostomy needs.