Documentation & Training Coordinator
Abbott
Summary
This position works out of our Plano, TX location in the Neuromodulation Division. Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.
Job description
Working under general supervision, this role provides both Document Control and Training support. Provides document/change control management and Learning Management System (LMS) software support in accordance with requirements specified per company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs). Assists managers/users in determining document and training needs and requirements. Utilizing the Document Management System or LMS software system, identifies, creates, and tracks documents/training for any department. Takes initiative to ensure work is done accurately and completely. Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.
What You'll Work On
- Assist departments in defining document and/or training requirements and determining timelines.
- Work closely with department managers to ensure documents and/or training is available when needed and completed when required.
- Training: Set up audiences, certification trainings, courses, versional documents, and track in-class, online, onsite and offsite training.
- Training: Develop, run, and distribute reports as scheduled or upon request for management and/or audit use.
- Training: Manage the process that assigns courses to employees.
- Training: Input content into LMS using pre-determined organizational structure and naming conventions.
- Document Control: Review change orders ensuring documents/parts are created accurately by process, SOP and Work instructions, consistently.
- Document Control: Create and submit change orders for team members utilizing the document management system.
- Document Control: Administer parts within SAP in conjunction with the document management system.
- Maintains regular, reliable, and predictable attendance.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
- Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Performs other essential functions and responsibilities as determined by the Company from time to time.
- Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed.
- Remains current on software changes and developments in field(s) of expertise.
- Resolves and/or facilitates resolution of problems, with more complex issues being referred to more advanced level personnel.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
Requirements
- High school diploma or equivalent combination of education and related experience.
- Demonstrated knowledge of change control administration processing change orders and documents/parts are created accurately.
- Minimum of 6 months of progressively responsible experience using Learning Management Systems (LMS) and Document Management Systems, and/or applications such as Microsoft Office, database software, Adobe software, SharePoint, online training modules, or related systems.
- Associate's or Bachelor's degree in Business Administration or a related field.
- Demonstrated knowledge of training administration processes and learning management systems.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities simultaneously, meet deadlines, and work effectively under general supervision.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Basic math proficiency.
- Ability to read, write, and communicate effectively in English.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Proficiency with Microsoft Office applications, including Excel.
- Ability to work effectively in a team environment and independently in a fast-paced, changing environment.
- Ability to collaborate with employees across multiple levels of the organization.
- Understanding of and ability to comply with FDA regulations, company policies, procedures, and quality requirements.
- Regular and predictable attendance, with the ability to work overtime as needed.
- Experience with training software, Learning Management Systems (LMS), and/or Electronic Document Management Systems (EDMS).
- Experience with SumTotal, Windchill, Adobe Captivate, Articulate, or similar e-learning development tools.
- Experience working in a regulated industry such as medical devices, pharmaceuticals, healthcare, or manufacturing.
- Experience supporting a large enterprise or cross-divisional business environment.
- Experience working in a highly matrixed and geographically diverse organization.
- Ability to leverage cross-functional resources and influence stakeholders to accomplish project goals.
Benefits
- Medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- Education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.