Summary

Discovery Life Sciences is a global market leader in biospecimen procurement, analysis, distribution, and scientific services for the pharmaceutical, biotechnology, and diagnostics industries. Founded in 2018 and headquartered in Huntsville, Alabama, the company operates as the 'Biospecimen and Biomarker Specialists,' combining the world's largest commercial biospecimen inventory and procurement network with globally recognized multi-omic analytical service laboratories. With over 10 million biospecimens in its biobank and hundreds of global clinical sites, Discovery provides highly characterized human cellular starting materials and expert services to accelerate precision medicine programs for cancer, infectious diseases, and other complex conditions. The company's integrated platform includes genomics, proteomics, molecular pathology, cell biology, and clinical flow cytometry services, supporting over 1,000 clinical trial programs. Discovery serves leading biopharmaceutical companies, diagnostic developers, and academic institutions, enabling them to advance cell and gene therapy research, development, and manufacturing programs with a single-vendor approach that eliminates inefficient transfers between different providers.

Job description

A Day in the Life of a Donor Recruitment Coordinator

Coordinate and promote community recruitment events, build local partnerships, and maintain social media engagement to attract and educate potential donors.
Manage event planning from start to finish by researching vendors, coordinating logistics, securing approvals, ordering marketing materials, and overseeing day-of-event operations.
Serve as the first point of contact for new donors by providing program education, answering questions, conducting screenings, and guiding onboarding activities.
Support donor recruitment and retention through follow-up communications, appointment scheduling, referral program promotion, and identifying eligible donors using recruitment software platforms.

Key Responsibilities

Coordinate recruitment and marketing events in the local community
Research vendors, gather information and make selections based on donor requirements, type of event, anticipated number of recruited donors, and cost.
Develop a complete understanding of the requirements of every event to coordinate needs with appropriate teams
Develop/manage recruitment strategies and materials in accordance with IRB requirements and submit to regulatory for IRB approvals.
Work with teams to finalize contracts, payment, and lock down day-of-event logistics.
Establish relationships with local businesses and future referral partners.
Maintain social media presence prior to and during all events, as well as encourage positive donor reviews.
Work with the marketing team to coordinate content for event materials and swag to be ordered prior to event.
Responsible for all functions on the day of the event (including physical set up, coordinate staffing, manage weather delays, communication with event host, etc.)
Handle post event administration work (including new donor follow up communication, etc.)
Promote internal referral programs (Refer-A-Friend)
Support teams with day-to-day donor follow up.
Use multiple software platforms to identify eligible donors.
Act as an initial point of contact for all new donors entering the program.
Provide outstanding customer service by answering incoming calls, providing appropriate screening and donor information, and education.
Manage new donor onboarding processes
Conduct donor follow up to confirm scheduling and appointment information
Call unscheduled leads from day prior to fill in new donor schedule
Provide service excellence through courteous, informed, accessible, and professional engagement.
Provide study specific education to all new donors to enhance their donor experience.
Other duties as assigned by supervisor.

Requirements

High school diploma or GED (required)
Associate degree (preferred)
3-4 years of relevant work experience (preferred)
Strong organizational skills
Strong communication skills
Customer service skills

Benefits

Dental insurance
Vision insurance
Life insurance
Disability coverage
401(k) match
Paid vacation
Paid time off
Paid parental leave
Paid family leave
Professional development
Tuition reimbursement

Company overview

Discovery Life Sciences is a global market leader in biospecimen procurement, analysis, distribution, and scientific services for the pharmaceutical, biotechnology, and diagnostics industries. Founded in 2018 and headquartered in Huntsville, Alabama, the company operates as the 'Biospecimen and Biomarker Specialists,' combining the world's largest commercial biospecimen inventory and procurement network with globally recognized multi-omic analytical service laboratories. With over 10 million biospecimens in its biobank and hundreds of global clinical sites, Discovery provides highly characterized human cellular starting materials and expert services to accelerate precision medicine programs for cancer, infectious diseases, and other complex conditions. The company's integrated platform includes genomics, proteomics, molecular pathology, cell biology, and clinical flow cytometry services, supporting over 1,000 clinical trial programs. Discovery serves leading biopharmaceutical companies, diagnostic developers, and academic institutions, enabling them to advance cell and gene therapy research, development, and manufacturing programs with a single-vendor approach that eliminates inefficient transfers between different providers.