Driver Lead

Summary

Working with other Driver Leads, Driver Supervisor, and Management as a leadership team over drivers and daily delivery operations. Each driver lead will be assigned a team of 10-15 drivers, and will be the go-to lead for the drivers on their team. Each driver lead will be responsible for conducting 1:1s, approving timecards, issuing disciplinary action, giving regular feedback and coaching on wins and opportunities for each driver on their team.

Availability

Must be available to work weekends and open and/or closing shifts. Rotating schedule. Must have the flexibility to adjust your schedule based on business needs.

Responsibilities

• Support the hiring and training of new drivers
• Proactively address employee issues and needs
• Support the development of each employee
• Collaborate with fellow leads and management to document and maintain Standard Operating Procedures (SOPs) and Best Practices
• Track and monitor driver performance and Key Performance Indicators (KPIs) including safety, compliance, and adhering to processes
• Develop high performing drivers through daily interactions, coaching, ride-alongs, and conducting regular reviews
• Maintain an ongoing knowledge of compliance and company processes
• Proactively address any attendance issues and resolve any coverage issues to ensure we have the resources needed to meet the demand
• Make timecard adjustments and approve timecards for the drivers on your team, on a biweekly basis, as well as oversee PTO and time off requests according to company policy
• Keep detailed, organized notes and documentation for all employee issues, coaching, 1:1s, etc. and effectively communicate with management and HR with anything that must be addressed
• Actively seek feedback from Dispatch and Customer Support regarding driver performance
• Collaborate effectively with other departments such as Dispatch and Fulfillment to ensure smooth delivery operations
• Oversee daily driver and delivery operations - ensure drivers are set up for success with the routes assigned and departing on time
• Ensure drivers have all orders and equipment needed before departing
• Ensure drivers check their orders and prepare well before departing
• Check-in each driver from their route
• Account for all undelivered order returns
• Handle cash reconciliation
• Check in/out vehicle and equipment
• Oversee daily vehicle/driver assignment in Fleetio and Samsara
• Oversee vehicle care and maintenance
• Review and fill out route and driver tracker to ensure adequate driver coverage, proactively address any lapses in coverage
• Oversee daily compliance audits to ensure patients are providing a valid ID and Med card before we complete the delivery (reviewing delivery photos in Onfleet or delivery manifest)
• Check/restock driver equipment bags - monitor supply levels
• Ensure payment devices are properly returned and put away to charge so they are ready for the next day
• Ensure any device/payment issues have a ticket submitted with IT and are properly communicated/escalated
• Assist in holding regular team and training meetings to ensure alignment with company needs and expectations

Qualifications

• Excellent communication skills - written and verbal
• Strong computer skills, experience with Google Workspace applications a plus
• Time management and attention to detail, ability to multitask
• Agility and adaptability
• Employee motivation
• Efficient problem solving skills
• Embrace a culture of accountability
• A commitment to consistent growth, discipline, and doing the right thing for the sake of those you lead
• Must pass a pre-employment/post-offer background check
• Must be 21 years of age or older