E-commerce Account Manager
Sony
Summary
The E-Commerce Account Manager is responsible for driving profitable growth across assigned e-commerce channels by developing and executing account strategies that deliver revenue, market share, assortment, and sell-through objectives. The role serves as a key business leader and strategic customer contact, managing relationships, identifying growth opportunities, leading commercial initiatives, and partnering cross-functionally to deliver results.
Job description
Responsibilities
- Develop and execute account strategies that drive profitable revenue growth, market share, product assortment, and sell-through.
- Own strategic customer relationships and lead commercial negotiations, including pricing, promotions, investments, programs, assortment, and inventory.
- Identify and execute incremental growth opportunities across products, categories, marketing, merchandising, and new business.
- Analyze financial performance, market trends, customer behavior, and competitive activity to identify opportunities, risks, and actions.
- Manage forecasts, sales plans, budgets, business cases, and ROI.
- Collaborate cross-functionally with Business Management, Product Planning, Finance, Marketing, Legal, Operations, and Supply Chain to develop and execute account strategies.
- Translate Sony's business and channel strategies into actionable customer plans that optimize assortment, inventory, digital merchandising, and sell-through.
- Drive demand through e-commerce, digital marketing, merchandising, and promotional strategies.
- Communicate account performance, opportunities, risks, and recommendations to management while supporting new business and growth initiatives.
Minimum Requirements
- Bachelor's degree required.
- Must have a minimum of 5 years of relevant sales, account management, e-commerce, consumer electronics, retail, or related experience.
- In lieu of degree must have 9+ years of related experience.
- Demonstrated success managing strategic customer relationships and delivering measurable results.
- Strong business, financial, analytical, and problem-solving skills.
- Proven ability to develop and execute strategic account plans and deliver results.
- Strong negotiation, influencing, communication, and presentation skills.
- Ability to build and manage relationships at all customer levels.
- Strong understanding of e-commerce and digital retail.
- Strong knowledge of consumer electronics, Sony products, and the competitive landscape.
- Ability to translate data and insights into actionable business strategies.
- Strong organizational and project management skills.
- Ability to collaborate effectively in a cross-functional, matrixed environment.
- Demonstrated ownership, accountability, and results orientation.
- Ability to travel approximately 25%.
- Qualified candidate should be geographically located in San Diego, CA.
Preferred Skills
- Experience with e-commerce, digital retail, major online retailers, and/or retail media preferred.
- Experience managing revenue, forecasts, budgets, and customer investments preferred.
Requirements
- Bachelor's degree required
- Minimum 5 years of relevant sales, account management, e-commerce, consumer electronics, retail, or related experience
- In lieu of degree, 9+ years of related experience
- Demonstrated success managing strategic customer relationships and delivering measurable results
- Strong business, financial, analytical, and problem-solving skills
- Proven ability to develop and execute strategic account plans and deliver results
- Strong negotiation, influencing, communication, and presentation skills
- Ability to build and manage relationships at all customer levels
- Strong understanding of e-commerce and digital retail
- Strong knowledge of consumer electronics, Sony products, and the competitive landscape
- Ability to translate data and insights into actionable business strategies
- Strong organizational and project management skills
- Ability to collaborate effectively in a cross-functional, matrixed environment
- Demonstrated ownership, accountability, and results orientation
- Ability to travel approximately 25%
- Geographically located in San Diego, CA
Benefits
- Healthcare benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid medical leave
- 401(k) Matching
- Vacation time
- Education assistance
- Student loan assistance
- Paid sick leave
- Paid parental leave
- Sales incentive plan
- Hybrid work
- Free Fridays
- Early Friday shutdowns
Company overview
Sony Group Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan, founded in 1946. The company operates across diverse business segments including Game & Network Services (PlayStation), Music, Pictures, Entertainment Technology & Services (consumer electronics), Imaging & Sensing Solutions (semiconductors), and Financial Services. With approximately 113,000 employees globally, Sony has established itself as a leader in consumer electronics, gaming, entertainment, and semiconductor manufacturing. The company's iconic products include PlayStation gaming consoles, Bravia televisions, Alpha cameras, Xperia smartphones, and the historic Walkman portable music player. Sony's entertainment divisions encompass major film studios, music labels, and anime production companies. As the world's largest manufacturer of CMOS image sensors, Sony plays a critical role in the global semiconductor industry. The company continues to innovate across its portfolio while maintaining its mission to fill the world with emotion through creativity and technology.