EAP Clinical Counselor
Workplace Options
Summary
Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
Job description
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities
- Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and working closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills
- Social worker, Counselor or Psychologist with accompanying Master's degree
- Minimum 2 years direct client-contact providing counseling or mental health services
- Experience providing assessments and/or using clinical assessment tools.
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients beneficial.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
Requirements
- Social worker, Counselor or Psychologist with accompanying Master's degree
- Minimum 2 years direct client-contact providing counseling or mental health services
- Experience providing assessments and/or using clinical assessment tools
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling
- Training in crisis intervention and supporting high risk clients beneficial
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance
Benefits
- Full benefits package
- Paid time off
- 401(k) match
- Clinical supervision
- Clinical supervision stipend
- Training/tuition reimbursement
- Professional development webinars
- Gym reimbursement
- Wellness rewards
- EAP benefits
- Mentorship Program
- 24/7 risk call support
- Employee exchange programme
- Comprehensive training
Company overview
Workplace Options, founded in 1982 and headquartered in Raleigh, North Carolina, is the world's largest independent provider of holistic wellbeing solutions. The company specializes in delivering comprehensive employee support programs that integrate mental health services, work-life balance resources, and behavioral health interventions. With a global network of credentialed providers and professionals, Workplace Options serves over 88 million individuals across 127,000 organizations in more than 200 countries and territories. The company's services include employee assistance programs (EAPs), critical incident response, mindfulness training, telehealth counseling, and workplace wellbeing consulting. Trusted by 50% of Fortune 500 companies, Workplace Options combines digital and in-person delivery methods to provide customized support that helps individuals become healthier, happier, and more productive both personally and professionally. Their solutions address diverse needs including stress management, mental health support, work-life integration, and organizational wellbeing strategy development.