ECM Senior Lead Care Coordinator - Onboarding Specialist

Leveraging deep expertise in complex case management, CalAIM compliance, and trauma-informed interventions, you will mentor new staff through complex care coordination, rigorous audit-ready documentation, and real-time field challenges. Beyond onboarding, you will serve as a key operational partner to department leadership—refining workflows, elevating quality standards, and shaping department culture.

Core Responsibilities

Senior Onboarding & Technical Curriculum

• Lead the end-to-end clinical and operational onboarding for new Lead Care Coordinators, ensuring deep mastery of CalAIM guidelines, population health frameworks, and PHG standards.
• Facilitate advanced instruction on comprehensive assessments, care planning, motivational interviewing, trauma-informed care, and crisis de-escalation.
• Drive technical proficiency across operational platforms, including TheraPlatform, Salesmate, Monday.com, RingCentral, and health plan portals.

Field Preceptorship & Advanced Coaching

• Conduct field-based ride-alongs and home-visit observations, modeling expert outreach, field safety, rapport building, and community-based care coordination.
• Guide staff through high-acuity, high-barrier cases, modeling advanced problem-solving during crisis interventions and challenging member dynamics.
• Provide real-time, actionable feedback in field and remote settings to build staff confidence and decision-making autonomy.

Quality Oversight & Audit Readiness

• Train and audit new hires on billable vs. non-billable activity tracking, care coordination notes, and strict regulatory documentation timelines.
• Identify systemic documentation errors or quality trends, developing targeted retraining plans to maintain audit readiness across the team.
• Partner with ECM Leadership, QA, and L&D to continuously evaluate and refine SOPs, onboarding manuals, and field reference guides.

Performance Mentorship & Culture Leadership

• Support new hires through their first 90 days, tracking competency milestones and establishing performance improvement plans when necessary.
• Enforce accountability regarding productivity benchmarks, outreach frequency, caseload organization, and scheduling efficiency.
• Serve as a cultural champion—modeling professional boundary-setting, active listening, cultural humility, and compassionate accountability.

Minimum Qualifications

• Residency: Must reside in the hiring county.
• Senior Experience: 3–5+ years of direct experience in Enhanced Care Management (ECM), CalAIM, Medi-Cal managed care, or complex community-based case management.
• Demonstrated Expertise: Proven track record in clinical preceptorship, staff onboarding, field coaching, or senior-level case management leadership.
• Travel & Licensing: Valid California Driver’s License, active auto insurance meeting CA requirements, reliable personal vehicle, and ability to travel 10%–30% locally within the county.
• Technical Infrastructure: Access to a reliable personal computer for the first 21 days of employment (stipend provided) and high-speed internet meeting 200+ Mbps download / 25+ Mbps upload.
• Pre-Employment Screening: Successful completion of a background check (including MVR) and a Testlify skills assessment.

Senior Competencies & Traits

• ECM Subject Matter Expert: Deep, intuitive understanding of CalAIM policies, community resources, and complex care management workflows.
• Master Preceptor: Passionate about adult learning, coaching through complex field dynamics, and building self-sufficient care coordinators.
• Operational Anchor: Highly organized with exceptional time management, capable of balancing field coaching with documentation quality control.
• Direct & Empathetic Communicator: Able to deliver clear, constructive feedback while maintaining a supportive, growth-oriented coaching style.