EDI Operations Analyst
Edwards Lifesciences
Summary
The EDI Operations Analyst (formal Edwards title is Business Analyst) serves Edwards' subject matter expert for electronic customer ordering, EDI connectivity, GHX integration, and hospital trading partner onboarding.
Job description
The EDI Operations Analyst will partner with Customer Service, Sales Operations, IT, GHX, and healthcare customers to improve order automation, increase electronic order adoption, and reduce manual processing.
How you'll make an impact:
- Assess business needs of assigned functional area; recommend improvements and streamline processes and data management related to EDI order intake, GHX transaction flows, hospital customer onboarding opportunities, inventory-related order fallout, and process improvements that increase electronic order volume.
- Develop functional business requirements and articulate system functionality and features. Translate the needs of business into functional requirement for EDI/GHX enhancements, hospital customer and trading partner setup, transaction mapping, order automation, exception handling, and reporting needs.
- Perform root cause analysis and troubleshoot business processes including testing and researching data integrity/accuracy to resolve EDI order failures, GHX transmission issues, data mismatches, inventory-related order fallout, order exceptions, and hospital customer setup issues that impact successful electronic order processing.
- Identify metrics and reports needed to measure process effectiveness and efficiencies including electronic order volume, manual-to-electronic conversion opportunities, exception rates, cycle time, hospital customer readiness, Sales Operations fallout trends, and GHX-related issue trends.
- Collaborate with team members in the development of training materials and materials for managing Organizational Change, streamlining transition and improving adoption when EDI workflows, GHX processes, electronic order procedures, or Sales Operations-facing processes change.
- Test and validate processes and systems to ensure adherence to functional requirements, including EDI transactions, GHX connectivity, hospital customer and trading partner setup, order routing, and system changes before implementation.
- Document process flows, business and functional requirements, use cases, test scripts/results, and software validation documents, including EDI workflows, GHX escalation paths, hospital customer onboarding steps, transaction requirements, troubleshooting guides, and knowledge management content.
- Collaborate with Customer Service leadership, CSRs, Sales Operations, IT, GHX, hospital customers, and their trading partners on process mapping and requirements gathering sessions.
- Train users on new processes, workflows, and/or systems to promote adoption of electronic ordering, strengthen EDI exception handling, clarify when to engage GHX or internal support teams, and support a smoother ordering experience for hospital customers.
- Support continuous improvement initiatives that advance Customer Service digital enablement, reduce manual work, increase electronic order adoption, and improve the ease, accuracy, and efficiency of the hospital customer ordering experience.
Requirements
- Bachelor's Degree in a related field and 3 years of related experience or equivalent work experience
- Experience supporting EDI transactions and electronic order intake in the healthcare industry, GHX processes, hospital customer and their trading partners onboarding, or healthcare order workflows
- Ability to use data to identify manual order trends, prioritize customer conversion opportunities, analyze Sales Operations fallout, and recommend actions that increase electronic order adoption
- Moderate understanding and knowledge of requirement solicitation, consulting practices, process mapping, project management principles, and software development lifecycle
- Ability to work in a team environment, including the ability to manage vendors and project stakeholders through GHX coordination, issue escalation, follow-up, and partnership on opportunities to improve EDI performance
- Ability to build productive internal/external working relationships with internal stakeholders, Sales Operations, GHX, hospital customers, and their trading partners
- Certification in enterprise applications platforms/tools such as ERP/order management systems, EDI platforms, GHX, Salesforce, reporting tools, or healthcare ordering technology
- Good computer skills in usage of MS Office Suite including related CRM tools and platforms
- Good problem-solving, organizational, analytical and critical thinking skills
- Strict attention to detail
- Good written and verbal communication skills and interpersonal relationship skills
- Ability to interact professionally with all organizational levels
- Ability to manage competing priorities in a fast-paced environment
- Ability to adapt to new technologies
- Ability to adapt to rapidly changing environment
- Adhere to all company rules and requirements, including Environmental Health & Safety rules and applicable protocols
Benefits
- Competitive salaries
- Performance-based incentives
- Diverse benefits programs
Company overview
Edwards Lifesciences (NYSE: EW) is the leading global structural heart innovation company, driven by a passion to improve patient lives. Founded in 1958 and headquartered in Irvine, California, the company specializes in developing breakthrough technologies for cardiovascular diseases. As a pioneer in the medical device industry, Edwards focuses on transcatheter heart valves, surgical heart valves, hemodynamic monitoring systems, and vascular solutions. The company's patient-focused culture inspires its 16,000+ employees worldwide to deliver life-changing innovations that address complex heart health challenges. Edwards serves patients in over 100 countries through its comprehensive portfolio of products including the SAPIEN transcatheter heart valve system, INSPIRIS surgical valves, and advanced monitoring technologies. With a commitment to research and development, the company invests 17-18% of its revenue back into R&D efforts, maintaining its position at the forefront of structural heart innovation. Edwards Lifesciences has impacted over one million patients globally through its transformative medical technologies.