EHR Application Manager
REDISCOVER
Summary
The Information Technology Department provides support to ReDiscover employees and is focused on providing customer service to our employees and clients via telecommunications, system connections, and Electronic Health Record (EHR) workflow development, optimization, and technical support.
Job description
About the Program
The Information Technology Department provides support to ReDiscover employees and is focused on providing customer service to our employees and clients via telecommunications, system connections, and Electronic Health Record (EHR) workflow development, optimization, and technical support.
Responsibilities
Team Leadership & Personnel Management
- Direct Supervision: Provide direct management, coaching, and strategic oversight to assigned EHR User Support Analysts and Senior Analysts.
- Performance & Culture: Foster a collaborative team environment that embodies ReDiscover's core values. Ensure the team meets support requests with technical excellence and operational efficiency.
- Resource Coordination: Manage workload distribution, evaluate staffing plans, and optimize internal helpdesk queues to align with departmental goals.
System Auditing, Compliance & Data Integrity
- Procedural Auditing: Conduct regular, structured system audits within the EHR environment to discover workflow bottlenecks or data entry deficiencies.
- PHI Safeguarding: Strictly safeguard Protected Health Information (written and electronic) in total compliance with HIPAA guidelines.
- Data Quality Management: Oversee the integrity of documentation processes, including the written input, scanning, and uploading of clinical data into the Electronic Medical Record (EMR) system.
- Records Administration: Coordinate the authorized requesting and releasing of client information or official medical records.
Training, Support & Optimization
- Program Development: Formulate, refine, and deliver comprehensive end-user training curricula and support materials for the EHR application.
- Deficiency Remediation: Design targeted training modules to actively resolve procedural deficiencies identified during routine system audits.
- End-User Engagement: Work collaboratively across IT and clinical divisions to ensure the broader user community understands, adopts, and utilizes the EHR software efficiently.
Stakeholder Collaboration & Vendor Relations
- Cross-Functional Rapport: Build strong partnerships with department leaders to accurately assess user needs and ensure the smooth implementation of new EHR software modules and workflows.
- Primary Liaison: Act as the authoritative primary interface bridging communications between the software vendor, the Department of Mental Health, and all primary pay sources.
- Client Centricity: Demonstrate culturally competent respect for all internal staff, external partners, clients, and guests through verbal and non-verbal behaviors, assisting them as needed.
Professional Development & Other Duties
- Mandatory Training: Complete all assigned, position-applicable professional development sessions deemed necessary by leadership, including new employee orientation.
- Operational Flexibility: Perform other duties as assigned by the Director of Healthcare Technology to support evolving tech strategies.
Requirements
- Bachelor's degree in Computer Science, Health Informatics, Healthcare Administration, Business Administration, or a closely related field. Equivalent years of combined technical and management experience will be considered in lieu of a degree.
- A valid state-issued driver's license is required, along with adherence to ReDiscover's safe driving standards and agency driving criteria (e.g., proof of liability insurance and a functional vehicle). These requirements must be maintained in accordance with ReDiscover policy at all times.
- Minimum of three (3) years working deeply within electronic health records (EHR/EMR) systems required. Behavioral Health and/or Qualifact's Carelogic experience preferred.
- At least 2 years in a formal supervisory or team leadership role managing technical analysts.
- Direct experience handling state healthcare reporting or compliance (such as Department of Mental Health billing streams or clinical documentation rules) is highly preferred.
- Excellent customer service skills with a recovery focus.
- Strong written, oral, and interpersonal communication skills.
- Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.
Company overview
REDISCOVER is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. Operating within the mental health services sector, the company focuses on delivering evidence-based therapeutic interventions and support systems for those struggling with mental health challenges. While specific service details are limited, organizations like REDISCOVER typically offer a range of mental health services including individual counseling, group therapy, crisis intervention, and community outreach programs. The company's mission likely centers around helping individuals rediscover their mental well-being and achieve better psychological health outcomes. In the broader healthcare landscape, mental health service providers play a crucial role in addressing the growing need for accessible and effective mental health care, particularly as awareness and demand for these services continue to increase globally. REDISCOVER appears positioned within this important healthcare segment, contributing to the vital work of supporting mental wellness and recovery.