EHR Program Coordinator

• Serve as the central coordinator of all EHR program records, governance documentation, plans, decisions, actions, risks, and reporting artifacts.
• Maintain document repositories, version control, naming conventions, permissions, and archival standards to ensure accurate and accessible program records.
• Manage program governance processes, including meeting scheduling, agenda preparation, minute taking, action tracking, and follow-up across executive and steering committees.
• Coordinate and maintain program-wide decision logs, action registers, RAID logs, change requests, and deliverable trackers.
• Collect, validate, and consolidate status updates from workstream leaders to support weekly, monthly, and executive-level reporting.
• Develop and maintain dashboards, scorecards, KPIs, readiness assessments, and performance metrics related to schedule, budget, risks, and deployment readiness.
• Support integrated master schedule management by tracking progress, updating milestones, monitoring dependencies, and highlighting variances.
• Produce executive presentations, governance packs, organizational charts, workflow diagrams, timelines, and program communications materials.
• Monitor program financials, including budget tracking, invoice reconciliation, accruals, contractor spend, timesheet validation, and variance reporting.
• Coordinate onboarding, offboarding, system access, equipment provisioning, and resource tracking for program staff and contractors.
• Provide administrative and operational support for design workshops, testing events, training activities, cutover planning, command center operations, and go-live deployments.
• Maintain testing, readiness, cutover, and wave deployment trackers while ensuring required evidence and stage-gate documentation are complete.
• Support command center operations during go-live events through issue tracking, status reporting, shift coordination, and deployment logistics.
• Administer optimization requests, benefits realization reporting, and program closeout activities following implementation.
• Partner closely with PMO leadership, workstream project managers, implementation partners, and business stakeholders to ensure program transparency, governance compliance, and delivery readiness.

Purpose and Scope

Responsible for providing comprehensive planning, execution and management of small to medium scale projects and programs to support EHR / Transformation business goals and strategy, as well as creating and managing long term goals and participating in the continuous improvement of the FMCNA project management best practices, processes and tools.

Principal Duties and Responsibilities

• Oversee delivery of program activity associated with major business changes and initiatives.
• Initiate programs by clearly defining program objective, scope, stakeholders and benefits.
• Conduct detailed planning by creating program structure and plan and securing cross functional support and buy-in.
• Facilitates the onboarding, business case development and prioritization of workstreams and sub-project under the guidance of the program governance.
• Develops and owns project plans and ensuring key milestones are identified and communicated to key stakeholders. Works with various business leaders and representatives to ensure delivery of key project milestones on time and within budget, resource and policy.
• Implements and manages changes and interventions to ensure project goals are achieved.
• Clearly and concisely presents and communicates key data to colleagues and other stakeholders in a timely and consistent manner throughout its life cycle.
• Develops and manages a regular project reporting mechanism to team and relevant business leaders.
• Tracks and monitors progress and escalate business risks where appropriate.
• Meets with stakeholders to make communication easy and transparent regarding project issues and decisions.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions.
• May escalate issues to supervisor/manager for resolution, as deemed necessary.
• Mentor other staff as applicable.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by a direct supervisor.
• Other duties as assigned.

Physical Demands and Working Conditions

May require travel between 10%-20%.

Supervision

None