EHR Training & Technical Specialist
Children's Hope Alliance
Summary
Are you passionate about helping people learn, solve problems, and use technology to improve outcomes? Children's Hope Alliance is looking for an EHR Training & Systems Specialist who thrives at the intersection of technology, training, and user support.
Job description
Make a Difference Through Technology and Training
Are you passionate about helping people learn, solve problems, and use technology to improve outcomes? Children's Hope Alliance is looking for an EHR Training & Systems Specialist who thrives at the intersection of technology, training, and user support.
In this role, you'll play a key part in empowering employees to confidently use our Electronic Health Record (EHR) system while helping improve workflows that support children, families, and communities.
This position supports our Central and Western North Carolina markets. Candidates located anywhere between the Greensboro and Asheville areas are encouraged to apply.
What You'll Do
- Delivering engaging EHR training and onboarding experiences for new and existing staff.
- Creating user-friendly training materials, job aids, videos, and knowledge resources.
- Partnering with clinical and operational teams to identify opportunities for workflow improvements.
- Supporting the testing, validation, and implementation of EHR enhancements and new system features.
- Providing technical troubleshooting and end-user support to ensure a positive user experience.
- Utilizing reporting tools, SQL, Power BI, and other data resources to support organizational needs and data integrity.
- Monitoring training effectiveness and system utilization to continuously improve user adoption and performance.
- Translating business needs into practical technology solutions that drive efficiency and effectiveness.
What We're Looking For
We're seeking someone who is naturally curious, solutions-oriented, and passionate about helping others succeed through technology.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
- 2-3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems.
- Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing is highly valued.
- Strong communication, presentation, documentation, and relationship-building skills.
- Ability to simplify technical concepts and make them accessible to users with varying levels of technical expertise.
Requirements
- Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field
- 2-3 years of experience supporting EHR systems, healthcare operations, technical training, help desk support, or information systems
- Experience with SQL, Power BI, Power Query, reporting, data validation, or EHR report writing
- Strong communication, presentation, documentation, and relationship-building skills
- Ability to simplify technical concepts for users with varying technical expertise
Company overview
Children's Hope Alliance is a nonprofit organization dedicated to providing comprehensive mental health and behavioral health services to children, youth, and families. The organization specializes in trauma-informed care, offering a range of therapeutic interventions and support services designed to help young people overcome emotional and behavioral challenges. Their services typically include outpatient counseling, intensive in-home therapy, community-based programs, and specialized treatment for trauma and developmental disorders. As a mission-driven organization, Children's Hope Alliance focuses on creating safe, nurturing environments where children can heal and develop the skills needed for healthy functioning. They work collaboratively with families, schools, and community partners to provide holistic support systems. The organization's approach emphasizes evidence-based practices and individualized care plans tailored to each child's unique needs. Their work addresses critical mental health needs in communities, particularly for vulnerable populations who may face barriers to accessing quality mental health services.