EICS Coordinator and Trainer
ServiceNet
Summary
Serves as the program's coordinator and trainer for the Early Intervention Client System (EICS), the state electronic record system that the Department of Public Health requires of Early Intervention programs. Oversees ongoing EICS management, data quality, and staff training and support within the REACH program, which provides early intervention services to children and families throughout Hampshire and Franklin Counties and the North Quabbin area.
Job description
Position Summary
Serves as the program's coordinator and trainer for the Early Intervention Client System (EICS), the state electronic record system that the Department of Public Health requires of Early Intervention programs. Oversees ongoing EICS management, data quality, and staff training and support within the REACH program, which provides early intervention services to children and families throughout Hampshire and Franklin Counties and the North Quabbin area.
Key Responsibilities
- Provide training and support to all staff for Early Intervention Client System (EICS).
- Maintain agency personnel information in EICS.
- Liaison with Massachusetts agencies to maintain EICS records.
- Ensures timely and accurate submission of EICS billing forms and documentation.
- Work directly with agency billing department & families as necessary to audit & correct submissions.
- Attend program operations meetings as requested by management.
- Order, receive and ensure distribution of supplies as directed.
- Travel to regional offices as required for training and job responsibilities.
- Role is a mandated reporter of suspected abuse or neglect to appropriate state agencies.
Required Qualifications and Experience
- Minimum of one year of experience teaching, training, or supporting others in electronic systems, or an equivalent combination of education and experience.
- Two years of experience with electronic medical record systems preferred.
- High school diploma or GED.
- Reliable transportation and a history of regular, punctual attendance.
- Able to meet driving travel requirements - have a valid driver's license for a minimum of six months, have and maintain an acceptable driving record and maintain state-mandated minimums for personal auto insurance.
- Strong interpersonal and communication skills.
Requirements
- Minimum of one year of experience teaching, training, or supporting others in electronic systems, or an equivalent combination of education and experience
- Two years of experience with electronic medical record systems preferred
- High school diploma or GED
- Reliable transportation and a history of regular, punctual attendance
- Valid driver's license for a minimum of six months
- Acceptable driving record
- State-mandated minimums for personal auto insurance
- Strong interpersonal and communication skills
Benefits
- 403(b) Matching
- Health Insurance
- Opportunity for Advancement
- Paid Time Off
- Training & Development
- Vision Insurance
- Wellness Resources
- Dental Insurance
Company overview
ServiceNet is a comprehensive mental health care organization that provides a wide range of behavioral health and human services to individuals and communities. As a healthcare provider specializing in mental health services, ServiceNet offers clinical treatment programs, community-based support services, and residential care for people facing mental health challenges, developmental disabilities, and substance use disorders. The organization operates multiple service locations and programs designed to support recovery, promote wellness, and enhance quality of life for clients across different age groups and backgrounds. ServiceNet's approach integrates evidence-based practices with compassionate care, focusing on holistic treatment that addresses both mental health needs and overall well-being. The organization plays a vital role in the mental health care ecosystem by providing accessible services, crisis intervention, and ongoing support to help individuals achieve stability and improved functioning in their daily lives.