Emergency Department Command Center Tech (FT Nights)

Job Summary

Manages communications from prehospital providers for Wellstar Emergency Departments (ED). Effectively coordinates hospital response to the needs of the pre-hospital patient under the direction of the ED Patient Flow Coordinator and EMS Coordinator.

Core Responsibilities and Essential Functions

• Communicates with pre-hospital providers (Emergency Medical Services, Fire Departments, Police)
• Document EMS communications in designated communication tool
• Relay order requests from EMS providers to the ED Physician. Advocate for the pre-hospital patient. Coordinate direct communication with physician when indicated or requested.
• Notifies Patient Flow Coordinator when the pre-hospital patient's condition warrants a response from the hospital before they arrive. Activation of teams, clearing of rooms, security response, and escalation of orders.
• Obtain enough information from incoming EMS units to escalate treatment and destination decisions.
• Coordinates patient bed assignment with nursing. Blocks beds on the ED tracking board for EMS patients as per Patient Flow Coordinator or designee.
• Maintains records as required by regulating agencies
• Enters pre-hospital information into the electronic medical record, to include EMS agency, patient age/sex, complaint, vitals, treatment provided, and special circumstances.
• Accepts EMS trip sheets for patients no longer in the ED. Forwards trip sheets to the appropriate patient care area.
• Communicates available resources to EMS providers and governmental agencies. Enter diversion status into Diversion Web Sites as directed by the ED Patient Flow Coordinator / ANM/ Manager/ or Director. Communicate diversion status directly to EMS via phone or automated system.
• Appropriately completes logs as directed. Logs include, but are not limited to the Trauma log book, diversion entries, incoming transfer referrals, hourly trauma diversion, ER to ER physician referrals, and STEMI alerts.
• Consult ED Physician/Patient Flow Coordinator on all potential diversion patients.
• Assumes responsibilities for other duties assigned by management
• Forwards concerns or questions about EMS delivery of care to the EMS Coordinator.
• Provides summary reports to the EMS Coordinator or ED leadership including number of EMS calls.
• Maintains paper supplies, work area, radio communication equipment.
• Maintains a clean EMS entrance. Cleans EMS backboards/equipment and maintains appropriate EMS linen levels.
• Maximize communication with the EMS community.
• Monitor local Fire/EMS radio frequencies in order to maintain awareness of what is going on in the community.
• Notify Patient Flow Coordinator about communication from Weather Radio or critical incidents in the community (mass casualty, potential HAZMAT, natural disasters, etc.)
• Uses mass notification programs to activate team responses for the following: Trauma patients, HAZMAT, Plan Orange, Diversion status for EMS, Stroke patients/ stroke intervention patients, Disaster, Plan Delta
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma / GED General or Other / Certificate Nursing

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
• EMT-BASIC - EMT-BASIC or EMT-INT - EMT-Intermediate or EMT-ADV - EMT-Advanced or NREMT - NREMT or PARA - Paramedic

Required Minimum Experience

Minimum 2 years in the pre-hospital arena or emergency department Preferred. Paramedic Certification and experience Preferred. Cardiac monitoring experience as a Paramedic Preferred. Experience as a 911 dispatcher preferred, PBX skill Preferred.

Required Minimum Skills

Clear speaking voice, command of the English language, excellent phone communication skills, strong background in medical terminology, keyboard skills, ability to multi-task, superior customer service skills. Successfully complete and remain current with clinical competencies.