Emergency Operator/Dispatcher

About the Role

Fermilab Security and Emergency Management Division is seeking an Emergency Operator/Dispatcher who under general supervision, will be responsible for receiving, interpreting and providing emergency telecommunication and emergency dispatching for Fermilab Fire/EMS, Security and FESS. This individual will prioritize non-emergency and emergency telephone/dispatch/radio calls and requests on a 24 hours/day, 7 days/week environment.

What your day-to-day as an Emergency Operator/Dispatcher at Fermilab will look like

• Receive non-emergency calls; follows protocol/procedures in asking appropriate questions and notifies appropriate personnel, transforms requests into proper radio message format; Records and monitors status of personnel and equipment and coordinates operations through radio and telephone communications.
• Receive all Security, Fire/EMS emergency calls via radio or emergency lines as well as non-emergent calls.
• Monitor & operate Fermilab and local fire and law enforcement emergency radio channels and Fermilab emergency warning systems.
• Receive, place, and redirect intra-Laboratory, local, long distance, conference, and over-seas calls; provides directory assistance; send, receive and log facsimile messages.
• Respond to customer questions, concerns and complaints about Laboratory services and operations.
• Monitor site-wide fire, security, and utility alarm enunciation system. Correlate activated alarms with system testing activities and irregularity reports; dispatches responders as required.
• Receive and forward requests for Fermilab assistance and mutual aid for off-site law enforcement and fire/medical emergencies.
• Activate Emergency Operating Center (EOC) procedures when directed.
• Maintain logs, records, call lists, and emergency instructions; complete and submit reports as required.
• Keep informed of current and applicable Fermi Security and Fire Department policies, procedures and protocols.
• Conduct equipment checks and reports/logs deficiencies to supervisor.
• Monitor administrative two-way communications systems for other Laboratory groups and dispatch required services using standard radio code system.
• Performs other duties as assigned by supervisor.
• Abides by and is responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position.

Essential Skills and Attributes for Success

• High School Diploma or equivalent and a minimum of 1+ years of relevant experience.

Applicable Knowledge, Skills and Abilities Required

• Use of two-way public safety radios, telephone switchboard.
• Strong verbal and written communication skills.
• Possess basic computer skills (MS Office), report writing and the ability to multi-task.

Work Arrangement

Onsite: This is an onsite role, and the candidate must be able to work from our Batavia office.