EMR Support Specialist
NORTHWESTERN COUNSELING & SUPPORT SERVICES INC
Summary
Our EMR Support Team within the Administration Division at Northwestern Counseling & Support Services, Inc. is seeking a detail-oriented and tech savvy individual who possesses strong customer service skills, is solution-focused, self-motivated, and has a desire for continuous learning. The ideal candidate can maintain multiple priorities in a fast-paced environment and has experience navigating various types of electronic systems.
Job description
This position is a three-component position that is responsible for Help Desk Support, Training, and Monitoring of the Electronic Medical Record. The EMR Support Team supports the operations and business processes of the Electronic Medical Record to ensure client health information data is accurate, accessible, and organized to meet regulatory and compliance requirements.
It is essential to operations that this position provides users with support of the agency's electronic medical records, including troubleshooting problems, advising on appropriate action, performing routine monitoring and audits of medical records for all billed charges, and ensuring compliance with State and Federal program requirements. We provide new employee orientation of the system as well as ongoing 1:1 and small group training.
Requirements
- High School Diploma or equivalent
- Detail-oriented
- Tech savvy
- Strong customer service skills
- Solution-focused
- Self-motivated
- Desire for continuous learning
- Ability to maintain multiple priorities in a fast-paced environment
- Experience navigating various types of electronic systems
Benefits
- Medical coverage
- Dental coverage
- Employer-matched retirement plan
- Educational support
- Student loan forgiveness
Company overview
Northwestern Counseling & Support Services Inc is a comprehensive mental health care provider serving communities in Vermont. The organization specializes in delivering a wide range of behavioral health services including counseling, therapy, crisis intervention, and support programs for individuals and families. As a key healthcare provider in the region, they focus on addressing mental health needs through evidence-based practices and community-oriented approaches. Their services typically include outpatient counseling, substance abuse treatment, case management, and developmental disability support. The organization plays a vital role in the local healthcare ecosystem by providing accessible mental health services to diverse populations, including children, adolescents, adults, and families. Their mission centers on promoting mental wellness, supporting recovery, and enhancing the quality of life for individuals facing behavioral health challenges through professional, compassionate care and community partnerships.