Engagement Manager, Portland (Hearing Health)
Cochlear
Summary
The purpose of the Engagement Manager I position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Oregon, Idaho, Montana and the Las Vegas metro area territory for Cochlear.
Job description
About the role
The purpose of the Engagement Manager I position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Oregon, Idaho, Montana and the Las Vegas metro area territory for Cochlear.
Key Responsibilities
Candidate & Professional Partners:
- Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners.
- Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology.
- Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners.
- Manage, develop, and inspire mentoring volunteers.
- Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone.
- Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.
Sales Acumen:
- Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders.
- Achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers).
- Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations.
- Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies.
- Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists.
- Executes sales and marketing initiatives, delivering the associated marketing messages.
- Coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices.
- Collaborates with B2B and CPNTM to support growth initiatives in the territory.
- Provides market intelligence and competitive information.
- Maintains a professional image when representing Cochlear Americas.
Business Acumen:
- Manages territory expenses to budget.
- Allocates appropriate company resources and planning to achieve territory sales success.
- Assists with developing and implementing quarterly strategic plans to achieve objectives.
- Submits territory information in a timely manner for the content of the territory month end report.
- Consistently uses all sales tools including Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad.
Requirements
- Bachelor's Degree or equivalent Work Experience
- 2-3 Years of Experience
- Demonstrated ability to work independently with minimal supervision
- Ability to lift a minimum of 30 lbs
- Current & valid driver’s license
- Access to reliable transportation to support the territory
- Willingness and ability to travel up to 60% of the time with overnight stays and weekends
- Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications
- Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail
- Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience
- Demonstrated strong follow through on commitments and taking responsibility for actions and decisions
- Approaches projects collaboratively, seeking varied inputs
- Ability to identify solutions and challenge the status quo to deliver creative solutions
- Proven ability to work collaboratively and positively in a team environment
- Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- 401(k) Matching
- Paid Time Off
- Tuition Reimbursement
- Maternity & Paternity Leave
- Employee Stock Purchase Plan
- Pet Insurance
Company overview
Cochlear Limited is a global leader in implantable hearing solutions, specializing in the design, manufacture, and supply of advanced medical devices for hearing loss treatment. Founded in 1981 and headquartered in Sydney, Australia, the company has transformed the lives of over 700,000 people worldwide with its innovative hearing technologies. Cochlear's flagship products include the Nucleus cochlear implant system, Baha bone conduction implants, and Hybrid electro-acoustic implants, which collectively address various types and severities of hearing impairment. As the market leader with approximately 50% global market share in cochlear implants, the company operates in over 180 countries with a workforce of more than 4,000 employees across 50 nations. Cochlear invests over AUD$180 million annually in research and development, holding more than 100 registered patent families and consistently pushing the boundaries of hearing technology. The company's comprehensive product portfolio includes not only implantable devices but also sound processors, wireless accessories, and after-market support services, creating a complete ecosystem for hearing rehabilitation. With a strong commitment to innovation and patient outcomes, Cochlear continues to pioneer new technologies that improve speech understanding, sound clarity, and quality of life for individuals with hearing loss.