Engagement Specialist
Blackbird Health
Summary
Blackbird Health's Engagement Specialists are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family's care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.
Job description
Position Summary
Blackbird Health's Engagement Specialists are an integral part of our integrated and collaborative care team. This isn't just an administrative role; you're the essential first step in a family's care journey. Your work sets the tone for a trusting and supportive relationship with our families and enables our clinical team to deliver world-class care.
What makes you, you
- A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.
- A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.
- Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.
- Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savviness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.
How you'll make an impact
- Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You'll be their go-to person for questions, setting the stage for a positive care experience.
- Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a "why?" mindset, and a relentless drive to get things right. Our Engagement Specialists ensure all details are handled correctly so nothing falls through the cracks.
- Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You'll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.
- Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working to ensure our services run smoothly and our patients get the care they need.
Requirements
- At least 1-3 years of experience in a customer/patient-facing role
- Experience in a healthcare or fast-paced professional environment
- Digital and tech savviness
- Comfort with electronic health records (EHR) and patient engagement platforms
- Strong organizational skills and meticulous attention to detail
- Problem-solving and critical thinking skills
- Ability to build rapport with families from diverse backgrounds
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Employer-paid Life Insurance
- Generous PTO
- Career Growth Opportunities
Company overview
Blackbird Health is a leading pediatric mental health care provider specializing in comprehensive mental health services for children, teens, and young adults. Founded in 2015 and headquartered in Allentown, Pennsylvania, the company operates a network of 10+ clinic locations across Pennsylvania, Virginia, and New Jersey, offering both virtual and in-person care. Blackbird Health employs a unique whole-child diagnostic approach that addresses both symptoms and underlying causes through comprehensive evaluations, therapy, and medication management. The company's multidisciplinary team includes over 170 specialized medical professionals, including child psychiatrists, psychiatric mental health nurse practitioners, therapists, and occupational therapists. Blackbird Health focuses on treating conditions such as ADHD, autism, anxiety, depression, and behavioral challenges, with 85% of patients showing symptom improvement within 6-12 weeks. The company is in-network with most major insurance carriers and has served over 10,000 families, positioning itself as a regional leader in addressing the pediatric mental health crisis through coordinated, evidence-based care.