Engagement Specialist - Davita IKC - Fresno
DaVita Kidney Care
Summary
At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.
Job description
Details
- Commute to DaVita partner practices 2-5 days per week, working the remainder of the time from home
- Full-Time, Monday–Friday schedule
- Mileage is reimbursed, reliable transportation required
- Drive time depends on patient population
- Commute may include locations up to 90 minutes from central location
- No nights/weekends
- Home workspace must include a quiet, private space with high-speed internet
Responsibilities
- Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
- Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
- Organize outreach efforts by urgency and importance to maximize patient impact
Qualifications
- High School Diploma or GED required. Associate's or Bachelor's Degree preferred.
- 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
- Prior experience in a healthcare setting preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills, active listening, and motivational techniques
- Highly organized, with excellent time management and follow-through skills
- Ability to work autonomously and collaboratively with care team members
Requirements
- High School Diploma or GED required
- Associate's or Bachelor's Degree preferred
- 2+ years professional work experience in customer service, patient-facing, or telephonic outreach role preferred
- Prior experience in a healthcare setting preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills
- Active listening and motivational techniques
- Highly organized with excellent time management and follow-through skills
- Ability to work autonomously and collaboratively with care team members
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- PTO Cash Out
- Family Resources
- EAP Counseling
- Headspace Access
- Backup Child & Elder Care
- Maternity & Paternity Leave
- Professional Development Programs
- Mileage Reimbursement
Company overview
DaVita Kidney Care is a leading American healthcare provider specializing in kidney dialysis services, operating as one of the largest dialysis companies in the United States. Founded in 1992 and headquartered in Denver, Colorado, DaVita operates a vast network of 2,675 outpatient dialysis centers across the United States, serving approximately 200,800 patients, with an additional 367 centers in 11 other countries serving 49,400 patients. The company primarily treats end-stage renal disease (ESRD), providing life-sustaining dialysis treatments that patients typically require three times per week. DaVita holds approximately 37% market share in the U.S. dialysis market and is publicly traded on the New York Stock Exchange under the ticker DVA. The company's name, derived from the Italian phrase "Dare Vita" meaning "to give life," reflects its mission to provide essential kidney care services. With approximately 76,000 employees, DaVita has established itself as a Fortune 500 company and a significant player in the healthcare industry, with Berkshire Hathaway owning a 41.2% stake in the organization.