Engineer II, Field Service (Liquid Handler)

Position Summary

Assemble, install, repair, test, calibrate and maintain electro-mechanical instrumentation and systems supported by TDX. Inspect and/or test electronic and mechanical parts and components to drawing tolerances and written specifications. Ensure continued external customer satisfaction with products by providing high quality and timely service and repair of electromechanical systems and products.

Key Responsibilities

• Basic problem solving, installation, maintenance and service repair needs on designated equipment following technical service manuals for the instrument.
• Completing Preventative Maintenance and Field Upgrade Modification per instructions.
• Ordering and handling repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Applying internal processes to resolve customer service delivery issues and conducting root cause analysis.
• Be able to travel 75% of the time at minimum.
• Availability to travel to any covered region when required.
• Work independently scheduling planned maintenance, and on demand services, problem solving on site and confirm root cause determined by the Equipment Technical Application Specialist and FAS.

Primary Functions

Develop in-depth and detailed technical knowledge of One Lambda (TDX) equipment to conduct the installation, calibration, maintenance, service and support of equipment and systems. Field-response to support all One Lambda automation.

Education/Training Experience

• A Bachelor of Science Degree in mechanical or electrical engineering preferred and/or 3+ years of field equipment service experience preferred.
• Familiarity and prior experience with Tecan automation hardware/software preferred.
• Hands on experience maintaining, calibrating, repairing electromechanical medical device.
• Ability to read and use schematics and wiring diagrams.
• Can interface comfortably with customers who may be in a stressful situation with a malfunctioning piece of equipment.
• Ability to follow verbal directions and perform procedures as assigned.
• Experience in reading, understanding, and implementing written and/or verbal assembly, test and inspection procedures.
• Knowledge of bench top electromechanical assembly, problem solving, repair and testing techniques.
• Ability to solder.
• Must communicate clearly both written and verbal.
• Comfortable operating Windows 7 & 10 and have knowledge that including, but not limited to, Microsoft Office Professional.
• Familiarity with HLA Laboratories, testing procedures.
• Knowledge of: Mechanics, Fluid mechanics and thermodynamics.
• Basic Input/Output Systems, use of machines and tools.
• Candidate must have applied knowledge on assembly of automated equipment systems, precision mechanically controlled motion systems.
• Basic laboratory bench work knowledge is desired.
• Must possess strong understanding of Microsoft Office Professional and must have experience operating Windows 7 and Windows 10 operating systems.

Working Conditions/Physical Requirements

Work will be performed either standing or sitting (75% and 25% respectively) at workbenches or tabletop workstations. Occasional heavy lifting will be required (50 - 75 lbs). Ability to work long hours working in front of a PC. Working with protective rubber gloves and potentially biohazardous materials including blood products and chemical reagents typically found and used in electromechanical and/or biomedical environments. Using standard hand tools for electromechanical assembly as well as light duty power tools such as a drill press, band saw, and handheld power drill motors etc.