Enhanced Community Healthcare Worker

Essential Duties and Responsibilities

• Provide health education to promote the Medi-Cal member's health or address barriers to health care.
• Support health navigation to assist Medi-Cal members in accessing health care, understanding the health care system, and engaging in their own care.
• Engage and conduct in-person outreach.
• Accompany clients to office visits, as needed, in the most easily accessible setting.
• Extend health promotion and self-management training.
• Assist with linkage to social supports.
• Distribute health promotion materials.
• Ensure clients are linked to other social services and supports through partnership with specialty staff such as Benefits Specialist.
• Advocate on behalf of clients with health care professionals.
• Use motivational interviewing, trauma-informed care, and harm-reduction practices.
• Support clients and/or family members with active listening, demonstration of empathy, and carry a message of hope and recovery.
• Collaborate with service team members in coordinating and providing services for clients.
• Observe, assess, intervene and refer (within one's scope of practice) in situations with clients regarding mental health symptoms, physical health symptoms and substance use issues.
• Assist clients in developing and following a wellness plan unique to their needs and desires.
• Assist members with various independent living skills: house cleaning, laundry, food preparation, hygiene, yard work, budgeting money, shopping, medication management and safety.
• Provide/Assist clients with transportation to medical appointments in personal vehicle as necessary.
• Facilitate planning of social, cultural, educational, supportive and recreational group activities.
• Accurately complete all necessary forms, reports and paperwork required by the program on a timely basis (e.g., progress notes, special incident reports, discharge summaries, Medi-Cal billing, EHR forms).
• Act as a designated Mandated Reporter for observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
• Ensure the protection and confidentiality of all Protected Health Information (PHI) by following all policies and procedures in the agency HIPAA Manual.
• Regular and predictable attendance required.

Qualifications

• High school diploma or equivalent (i.e. GED).
• Work experience with Medi-Cal billing is highly desirable.
• Work experience with persons who have substance abuse problems, preferably individuals who are dually diagnosed (mental health & substance abuse) is highly desirable.
• Knowledge of 12-Step Programs and/or personal experience with substance abuse recovery is highly desirable.

Certificates, Licenses, Registrations

• Must obtain Community Health Worker state certification via training or verified experience per Sacramento County DHS policy.
• Driving record must meet, and continue to meet, the generalized driving guidelines used by our insurance broker.
• Must have at least 3 years of driving experience.

Other Skills, Abilities, and Job Requirements

• Ability to pass clearance of the Federal Bureau of Investigation (FBI) and/or Department of Justice (DOJ) background screenings.
• Work overtime as requested and approved.
• Be available for one week of after-hours duty on a rotational basis.