Summary

At Abby Care, our mission is to empower family caregivers, and our Business Applications team is the engine that makes scaling that mission possible. We're looking for an Enterprise Applications Administrator to join an established team of three Salesforce professionals. You won't just be managing a platform; you'll be directly impacting our ability to deliver care to families faster and more efficiently. Over years of rapid growth, our system has accumulated technical debt, and we need a relentlessly resourceful team member to help us clean up our foundational architecture, drive scope conversations, and build out the automations our internal teams need most. This role is highly collaborative but requires an independent, outside-the-box thinker.

Job description

The Opportunity

At Abby Care, our mission is to empower family caregivers, and our Business Applications team is the engine that makes scaling that mission possible. We're looking for an Enterprise Applications Administrator to join an established team of three Salesforce professionals. You won't just be managing a platform; you'll be directly impacting our ability to deliver care to families faster and more efficiently. Over years of rapid growth, our system has accumulated technical debt, and we need a relentlessly resourceful team member to help us clean up our foundational architecture, drive scope conversations, and build out the automations our internal teams need most. This role is highly collaborative but requires an independent, outside-the-box thinker.

What you'll work on

Drive Scope & Build Use Cases: Partner closely with internal stakeholders and your Salesforce peers to understand daily workflows, ask the right questions to uncover true business needs, and translate those into technical solutions.
Redefine What's Possible through Automations & Validations: Build advanced flows, custom objects, and robust validation rules to eliminate manual data entry steps.
Drive Expansions with Urgency & Precision: Configure Salesforce record types, page layouts, flows, and validation rules for upcoming state launches.
Resourcefully Tackle Technical Debt: Work collaboratively with the Business Applications team to clean up duplicate fields, inconsistent naming conventions, and state-specific silos.
Secure the "Families First" Experience: Enforce strict, role-based access across Salesforce, Dialpad, PandaDocs, and other tooling to ensure HIPAA minimum-necessary remediation.
Keep Our Teams Moving: Share the management of a high volume of daily requests—including field fixes, data corrections, report adjustments, and peripheral tool integrations.

What you'll have

3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment.
Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects.
Strong technical scoping capabilities and excellent cross-functional communication skills across business and engineering stakeholders.
Familiarity with AI capabilities and a strong interest in leveraging artificial intelligence to automate routine business processes.
Experience tackling technical debt and cleaning up cluttered Salesforce instances.
Familiarity with maintaining security controls and role-based access, ideally within a HIPAA-compliant healthcare environment.
Experience integrating external tools like Dialpad, PandaDocs, or similar SaaS products.
Familiarity with CTI and enterprise telephony integrations (e.g., Dialpad, Twilio, Five9).
Must be located in the San Francisco Bay Area and able to work from our office 3-4 days per week.

Requirements

3+ years of proven experience as a Salesforce Administrator in a complex, fast-paced environment
Strong ability to build and troubleshoot advanced Salesforce Flows, validation rules, and custom objects
Strong technical scoping capabilities and excellent cross-functional communication skills
Familiarity with AI capabilities and interest in leveraging AI to automate business processes
Experience tackling technical debt and cleaning up cluttered Salesforce instances
Familiarity with maintaining security controls and role-based access, ideally within a HIPAA-compliant healthcare environment
Experience integrating external tools like Dialpad, PandaDocs, or similar SaaS products
Familiarity with CTI and enterprise telephony integrations (e.g., Dialpad, Twilio, Five9)
Must be located in the San Francisco Bay Area and able to work from our office 3-4 days per week

Benefits

Medical, Dental & Vision
$0 Deductible PPO
Company-Funded HSA
Employer-Paid Life Insurance
Employer-Paid Disability Insurance
Generous PTO
10 Paid Company Holidays
HSA Contributions
Optional FSA
Commuter Benefits
401(k) Fee Coverage
Paid Parental Leave
Equity

Company overview

Abby Care is a home health care services provider specializing in delivering personalized medical and non-medical care to patients in the comfort of their own homes. The company focuses on providing comprehensive care solutions for individuals requiring assistance with daily living activities, chronic condition management, post-operative recovery, and long-term care needs. Abby Care's services typically include skilled nursing care, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide assistance. As a home healthcare provider, the company plays a crucial role in the healthcare continuum by enabling patients to receive quality medical care while maintaining their independence and familiar home environment. Abby Care operates within the growing home healthcare sector, which has seen significant expansion due to aging populations, increased preference for home-based care, and advancements in telehealth technologies. The company's mission centers on improving patient outcomes, reducing hospital readmissions, and enhancing quality of life through compassionate, professional home care services.