Epic Analyst
Good Samaritan
Summary
This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, go-live support, customer communication and optimization activities. Become Proficiency Certified by Epic in your supported application.
Job description
Job Summary
This position is responsible for developing content/workflow expertise for assigned Epic application(s). Credentialed Trainers focus on the provision of end user training in the classroom, via live meeting and/or in 1:1 settings to end users from all levels of the organization. Additional focus areas include rounding, go-live support, customer communication and optimization activities. Become Proficiency Certified by Epic in your supported application.
Essential Job Duties
- Serves as instructor before, during and after go-lives and system updates to existing system users. Provide training to new and current staff as needed.
- Documents issues identified during training and/or rounding, referring them to the appropriate individual and closing the loop with end-users. Utilizes a tracking system to document, track and trend issues.
- Provide department and user documentation upon completion of project(s).
- Rounds with end-users on a regular basis with a focus on end-user training, system efficiency and acceptance.
- Provides regular feedback to workgroups and leadership team to assist in the development of training and optimization prioritization.
- Provides application support for all users. Acts as a key contact for user questions, problems, and concerns.
- Able to assist project priorities accurately and maintain project timelines.
- Acts as an IT office/department representative.
Qualifications
Education: Four year college or university program degree preferred.
Experience: Two to five years related experience and/or training preferred or equivalent combination of education and experience.
Requirements
- Four year college or university program degree preferred
- Two to five years related experience and/or training preferred or equivalent combination of education and experience
- Become Proficiency Certified by Epic in supported application
Company overview
Good Samaritan is a network of community hospitals and healthcare facilities that have been serving patients across multiple regions in the United States for over a century. These healthcare institutions are known for providing comprehensive medical services with a strong focus on compassionate, patient-centered care. The Good Samaritan hospitals typically operate as acute care facilities offering specialized services including cardiology, orthopedics, trauma care, oncology, women's health, and emergency medicine. Many locations feature advanced medical technology and specialized centers of excellence, such as comprehensive stroke centers, Level II and III trauma centers, and specialized surgical facilities. These hospitals are deeply integrated into their local communities, often serving as regional healthcare hubs that provide accessible medical care to diverse populations. With employee counts typically ranging from 1,000 to 5,000 staff members across various locations, Good Samaritan facilities maintain a commitment to clinical excellence, professional development, and community health improvement. The organization emphasizes values of patient respect, integrity, dignity, and excellence in all aspects of healthcare delivery.