Epic Professional Billing Analyst 2

Responsibilities

• Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build, front-desk payment support, and basic billing configuration under the direction of a senior analyst.
• Support the creation and maintenance of insurance follow-up workqueues.
• Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.
• Participate in testing activities for new functionality and system upgrades.
• Document results and flag issues to senior analysts and IT teams.
• Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.
• Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.
• Provide day-to-day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.
• Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks.
• Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.
• Maintain updated documentation for workflows, build elements, training materials, and configuration references.
• Troubleshoot application issues within defined scope.
• Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.
• Contribute to process improvement discussions by identifying recurring issues or opportunities.
• Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.
• Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses.
• Implement functional, system, and program specifications.
• Assist in revising existing system logic difficulties as necessary.
• Support the IT development group in building new systems and enhancing existing systems.
• Assist in coding, testing, debugging, and implementing software solutions.
• Prepare documentation on system enhancements and/or alternatives.
• Administer new IT developments, keep up with evolving business requirements, and recommend appropriate systems alternatives and/or enhancements.

Minimum Qualifications

• Education: Minimum requirements include a college or university degree in related field.
• Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications

• Experience supporting Epic Resolute Professional Billing or Hospital Billing or similar revenue cycle applications strongly preferred.
• Licenses and Certifications: Epic Resolute Professional Billing Administration certification or accreditation.

Preferred Competencies

• Understanding of professional billing, scheduling, registration, and claim workflows.
• Ability to troubleshoot system issues and participate in testing and system updates.
• Ability to maintain accurate documentation and training materials.
• Ability to provide clear guidance and support to operational users.
• Ability to work effectively with senior analysts, IT teams, and clinical staff.
• Ability to identify when and how to escalate issues appropriately.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Adaptable to system upgrades and changing workflows.
• Ability to remain customer-focused, supporting both operational users and organizational goals.
• Willingness to learn and stay current on system features and industry practices.