ERP Product Lifecycle Management Business Partner (Solution Architect BP)

The successful candidate will act as a technical solution lead and trusted advisor between business functions and Informatics teams, ensuring that enterprise architectures and solutions align with operational, regulatory, product development, and manufacturing objectives across the Diagnostics and Diabetes Care portfolio. Must be willing to work onsite in Indianapolis.

Key Responsibilities

Business Partnership & Stakeholder Engagement

• Serve as the primary Informatics business partner for ERP and PLM initiatives within Roche Diagnostics and Roche Diabetes Care.
• Build strong relationships with stakeholders across R&D, Manufacturing, Supply Chain, Quality, Regulatory, Commercial, and Operations teams.
• Facilitate technical alignment between business strategy and enterprise technology roadmaps.
• Drive effective communication between business users, solution architects, vendors, and delivery teams.

ERP & PLM Strategy and Delivery

• Lead and support technical ERP and PLM transformation initiatives across Diagnostics and Diabetes Care.
• Identify opportunities for technical process optimization, data model harmonization, and digital innovation.
• Translate business requirements into functional and technical system architecture and solution designs.
• Support implementation, enhancement, technical integration, and lifecycle management of enterprise ERP and PLM platforms (specifically PTC Windchill and/or SAP PLM).
• Participate in global PLM initiatives and projects, ensuring technical consistency and scalability of solutions across Roche divisions.
• Provide technical support for system testing, validation, and compliance in accordance with regulated industry standards (e.g., GxP).
• Troubleshoot technical issues, provide Tier-3 end-user support, and contribute to continuous improvement efforts.
• Collaborate with enterprise architecture and data governance teams to ensure scalable, integrated and compliant solutions.

Diagnostics & Diabetes Care Support

• Partner with Roche Diagnostics business units to support product development, manufacturing, and quality processes.
• Support Roche Diabetes Care initiatives involving connected devices, product traceability, regulatory compliance, and lifecycle management.
• Ensure systems and processes support global healthcare and medical device regulations.

Governance & Compliance

• Ensure ERP and PLM solutions comply with Roche quality standards, cybersecurity policies, and regulatory requirements.
• Support technical validation activities and documentation in regulated environments.
• Participate in governance boards, release planning, and portfolio prioritization activities.

Change Management & Continuous Improvement

• Support organizational change management activities related to ERP and PLM technology adoption.
• Develop and deliver stakeholder engagement and training strategies.
• Drive continuous improvement through metrics, feedback, and operational excellence practices.

Required Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related discipline.
• 10+ years of experience in ERP, PLM, or enterprise systems solution architecture, configuration, or technical business partnering roles.
• Hands-on technical understanding and practical experience with PLM ecosystems—specifically PTC Windchill PLM and/or SAP PLM—alongside ERP platforms such as SAP S/4HANA.
• Strong understanding of SAP integration with modules like MM (Materials Management), PP/PI (Production Planning and Execution), PM (Plant Maintenance), QM (Quality Management), and SD (Sales & Distribution).
• Strong understanding of Business processes in Customer Services Area and how these are captured in SAP objects (Installed Base, Equipment Maintenance).
• Technical experience supporting manufacturing, supply chain, product development, engineering, change management or quality processes.
• Proven ability to work across global, matrixed organizations.
• Strong analytical, solution architecture, communication, and stakeholder management skills.
• Experience operating in regulated industries such as healthcare, medical devices, diagnostics, or pharmaceuticals.

Preferred Qualifications

• Experience within Diagnostics, Medical Devices, or Diabetes Care environments.
• Hands-on knowledge of product lifecycle management processes including design control, engineering change management, BOM management, and product master data governance.
• Familiarity with Agile delivery methodologies and product-centric operating models.
• Experience with system integrations between ERP, PLM, MES, QMS, and related enterprise platforms using REST/SOAP APIs, middleware, or ETL tools.
• Understanding of GxP, FDA 21 CFR Part 11/820, ISO 13485, and other healthcare regulatory frameworks.

Desired Competencies

• Technical architecture vision and business acumen
• Strong collaboration and influencing skills
• Ability to navigate complex technical enterprise environments
• Customer-focused mindset
• Continuous improvement orientation
• Strong technical leadership, strategic thinking and facilitation capabilities