Esthetician and Front of House - New York
FACEGYM
Summary
We're looking for a passionate Licensed Esthetician & Front of House team member who loves both delivering exceptional treatments and creating outstanding client experiences. This is a unique hybrid role where you'll split your time between performing FACEGYM's signature facial workouts and supporting our Front of House team. You'll welcome clients, deliver results-driven workouts, manage bookings, drive retail sales and memberships, and help keep our studios running seamlessly. Your home studio will be based at one of our New York locations, with regular travel to support our Tribeca, NoHo, Nordstrom, Saks and Upper East Side studios when required.
Job description
Who We Are Looking For
- Passionate, outgoing and skilled estheticians who are committed to delivering the highest quality facial workouts
- Customer service-focused professionals who build genuine, long-lasting client relationships
- Skincare and facial wellness enthusiasts who are passionate about delivering personalised, results-driven experiences
- Confident individuals who enjoy working both in the treatment room and at Front of House
- Commercially minded team members who understand the importance of retail, memberships, rebooking and client retention
- Positive, adaptable team players who thrive in a fast-paced and constantly evolving environment
Job Duties & Responsibilities
- Deliver FACEGYM's signature facial workouts following successful completion of Bootcamp training
- Welcome clients and create an exceptional luxury experience from arrival through to departure
- Build and maintain positive and long-lasting client relationships through exceptional customer service
- Manage bookings, client enquiries and Front of House operations using Zenoti
- Drive retail sales, memberships, rebookings and client retention
- Educate clients on FACEGYM products, services and memberships to maximise every commercial opportunity
- Maintain exceptional hygiene, operational and brand standards across the studio
- Ensure treatment rooms, workstations, tools and equipment are clean, sanitised and presented to the highest standard
- Support Trainer and Front of House teams across multiple Los Angeles studios
- Demonstrate professionalism, ownership and resourcefulness when handling client queries or concerns
- Represent FACEGYM at studio events, community activations and brand initiatives
- Support the wider studio team to ensure the day-to-day operation runs smoothly and efficiently
- Embrace FACEGYM's standards, culture and brand values at all times
Job Skills & Requirements
- Must be eligible to work in the US and hold a valid New York Esthetician License
- Must be passionate about skincare, facial wellness, beauty and luxury customer service
- Must be confident delivering facial treatments and working in a client-facing Front of House environment
- Must be commercially aware and motivated by retail, membership and client retention targets
- Must be flexible to travel between FACEGYM studios when required
- Must be flexible to work evenings, weekends and rotating holidays
- Must be consistently punctual, reliable, adaptable and committed to assigned work commitments
- Must be able to successfully complete FACEGYM Bootcamp training and demonstrate competency across the full workout menu
- Must be able to stand for extended periods while performing consecutive workouts and demonstrate safe body mechanics and self-care techniques
- Must be willing to support across multiple locations when necessary to further support and drive the business
Requirements
- Must be eligible to work in the US and hold a valid New York Esthetician License
- Must be passionate about skincare, facial wellness, beauty and luxury customer service
- Must be confident delivering facial treatments and working in a client-facing Front of House environment
- Must be commercially aware and motivated by retail, membership and client retention targets
- Must be flexible to travel between FACEGYM studios when required
- Must be flexible to work evenings, weekends and rotating holidays
- Must be consistently punctual, reliable, adaptable and committed to assigned work commitments
- Must be able to successfully complete FACEGYM Bootcamp training and demonstrate competency across the full workout menu
- Must be able to stand for extended periods while performing consecutive workouts and demonstrate safe body mechanics and self-care techniques
- Must be willing to support across multiple locations when necessary to further support and drive the business
Benefits
- Competitive pay
- Generous tips
- Retail commission
- Monthly retail bonus
- $40/hour event pay
- Medical, Dental & Vision
- 401(k) benefits
- Paid Time Off
- Complimentary quarterly workouts
- Employee discounts
- Professional training
- Career progression
Company overview
FACEGYM is an innovative skincare and beauty company that has revolutionized the facial treatment industry with its unique approach to non-invasive facial workouts. Founded as a pioneering concept in facial fitness, FACEGYM combines advanced skincare technology with specialized facial massage techniques to deliver visible anti-aging results without surgical intervention. The company operates through a network of boutique studios and offers a range of signature treatments designed to tone, lift, and sculpt facial muscles while improving skin texture and elasticity. FACEGYM's methodology focuses on stimulating collagen production, improving circulation, and addressing common aging concerns through targeted exercises and premium skincare products. The brand has gained significant recognition in the beauty industry for its holistic approach to facial wellness, positioning itself as a premium destination for those seeking natural, non-surgical facial rejuvenation solutions. With its distinctive brand identity and growing presence in major metropolitan areas, FACEGYM continues to expand its offerings while maintaining a strong commitment to innovation in the beauty and wellness sector.