Summary

Seven Counties Services is Kentucky's leading Community Mental Health Center, providing comprehensive behavioral health services across seven counties in the Louisville region. Founded in 1978, the organization offers a full spectrum of mental health services, substance abuse treatment, and intellectual and developmental disabilities support to children, adults, and families. With over 1,500 professionals operating from 30+ offices, Seven Counties Services serves approximately 30,000 individuals annually, maintaining full accreditation from The Joint Commission. The organization specializes in child and family behavioral health, adult behavioral health, developmental services, substance abuse and addiction treatment, and prevention services. As a nationally recognized provider, Seven Counties Services operates with a trauma-informed approach and provides 24/7 crisis support through the 988 hotline, ensuring accessible care regardless of diagnosis or insurance status. The organization has been recognized as a Top Workplace in the Greater Louisville Area and maintains strong community partnerships to deliver integrated care that addresses both mental and physical health needs.

Job description

Essential Job Functions

Performs front-desk/reception functions such as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls, taking and delivering messages, checking in clients (verifying demographic information, collecting payment, documenting payment, notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving faxes; meeting with client to explain and assist in signing intake forms; and handling difficult customer service interactions.
Enters various client data in electronic information system (e.g., client demographics, eligibility information, service corrections) and enters other program-specific data (e.g., grants) in various databases.
May provide medical records-related support to the Health Information Management staff, as needed.
Files and maintains variety of correspondence, records, reports, and other documents related to site's operations.
Performs variety of administrative functions, including typing from various sources; data entry as requested by supervisor; generating requisitions for items such as business cards, training registration fees, and office furniture; and taking minutes of meetings.
Runs miscellaneous monthly/quarterly reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies; takes action as needed on results of reports; as needed, coordinates work site's IT functions.
Participates in daily deposit process, including daily deposit reconciliation.
Monitors work site's inventory of office supplies and orders supplies as needed.
Calling in prescriptions to pharmacy, coordinating lab appointments, and processing lab results.
May act as liaison with SCS's Properties department, as needed, performing tasks such as submitting work orders and communicating with Properties staff regarding site needs.
May act as Infection Prevention Representative for site, performing tasks such as monitoring infection prevention-related supplies, attending Infection Prevention meetings, communicating infection prevention measures to staff.

Education

High School or GED required.
Completion of up to 18 months' business school, beyond high school preferred.

Experience

Three to four years' experience working in office setting and performing various clerical or administrative tasks.
Advanced knowledge of Microsoft Office Suite.
Strong oral and written communication skills.

Requirements

High School or GED required
Completion of up to 18 months' business school, beyond high school preferred
Three to four years' experience working in office setting and performing various clerical or administrative tasks
Advanced knowledge of Microsoft Office Suite
Strong oral and written communication skills

Company overview

Seven Counties Services is Kentucky's leading Community Mental Health Center, providing comprehensive behavioral health services across seven counties in the Louisville region. Founded in 1978, the organization offers a full spectrum of mental health services, substance abuse treatment, and intellectual and developmental disabilities support to children, adults, and families. With over 1,500 professionals operating from 30+ offices, Seven Counties Services serves approximately 30,000 individuals annually, maintaining full accreditation from The Joint Commission. The organization specializes in child and family behavioral health, adult behavioral health, developmental services, substance abuse and addiction treatment, and prevention services. As a nationally recognized provider, Seven Counties Services operates with a trauma-informed approach and provides 24/7 crisis support through the 988 hotline, ensuring accessible care regardless of diagnosis or insurance status. The organization has been recognized as a Top Workplace in the Greater Louisville Area and maintains strong community partnerships to deliver integrated care that addresses both mental and physical health needs.