Executive Director, Enterprise Change Management & Adoption

Role Overview

Labcorp is accelerating toward a digitally enabled, AI-powered operating model that is fundamentally reshaping how work gets done, how roles are defined, and how value is created. Technology deployment alone does not deliver that value — value is realized only when leaders and employees actually adopt new tools, new processes, and new ways of working, and sustain those behaviors over time.

The Executive Director, Enterprise Change Management & Adoption leads Labcorp’s enterprise strategy and execution for organizational change management and adoption across AI, automation, and digital transformation initiatives. This leader ensures that the people side of change — awareness, desire, stakeholder alignment, communications, resistance management, and reinforcement — is planned and executed with the same rigor as the technology itself.

Primary Responsibilities

• Define and lead Labcorp’s enterprise change management and adoption strategy aligned to corporate AI, automation, and digital transformation priorities
• Establish a repeatable, standardized change management methodology and framework (e.g., ADKAR / Prosci or equivalent) scaled for enterprise use
• Ensure change management is embedded at the beginning of major transformation initiatives rather than treated as a downstream communications activity
• Create scalable approaches that can be deployed consistently across multiple business units and transformation programs
• Serve as the change and adoption partner to the Executive Director, Workforce Readiness & Transformation on AI and Tech-enabled transformation initiatives
• Translate workforce impact assessments, future-state role designs, and workforce transition plans into change strategies, stakeholder plans, and adoption approaches
• Partner closely with Information Technology, Digital Transformation leaders, and the Office of the Chief AI Officer (CAIO) to align change and adoption activities to Labcorp’s AI and digital roadmap
• Identify, map, and segment stakeholders across impacted business units, functions, and employee populations
• Activate and enable executive sponsors, building visible, active, and sustained sponsorship for change
• Develop and equip a network of change agents, champions, and people leaders to drive adoption at the front line
• Assess the change impacts of AI, automation, and digital transformation initiatives on people, processes, and ways of working
• Conduct change readiness assessments and identify adoption risks across impacted populations
• Define enterprise change communications strategies that build awareness, understanding, desire, and commitment
• Design, test, and scale a repeatable Change Management & Adoption Playbook
• Lead change and adoption workstreams associated with major AI, automation, and digital transformation initiatives
• Define adoption, reinforcement, and sustainment approaches that embed new behaviors beyond go-live
• Define and track change and adoption success metrics, including change readiness, adoption and usage rates, proficiency, speed of adoption, and resistance reduction
• Serve as a strategic advisor to the CHRO, CIO, CAIO, and senior business leaders on change and adoption

Minimum Requirements

• Bachelor's Degree
• 12+ years of experience in organizational change management, transformation, organizational effectiveness, or related fields
• Demonstrated experience leading enterprise-scale change management on large, complex transformation initiatives
• Expertise in change management strategy and methodology
• Expertise in stakeholder engagement and sponsorship activation
• Expertise in change and adoption communications
• Expertise in resistance management
• Expertise in adoption planning, reinforcement, and sustainment
• Expertise in change measurement and analytics
• Transformation program leadership
• Deep fluency in a structured change management methodology
• Experience assessing the change and adoption implications of operational, technology, or business transformations
• Strong analytical and data fluency, with the ability to translate insights into change decisions
• Demonstrated ability to work across business, HR, and technology functions
• Experience building enterprise frameworks, methodologies, or operating models
• Strong executive presence and stakeholder management skills
• Experience leading change and adoption for AI-enabled, automation-enabled, or digital transformations
• Experience partnering closely with technology organizations and workforce transformation teams
• Experience within healthcare, life sciences, diagnostics, logistics, or other operationally complex environments
• Consulting, transformation, or organizational effectiveness background
• Familiarity with adoption analytics and digital adoption platforms