Executive Director, EVP IT Integrated Services

Job Description Summary

The Executive Director, EVP IT Integrated Services, is a new senior leadership role within Information Systems & Computing (ISC), reporting to Penn's Vice President of Information Technology and Chief Information Officer (CIO) and working closely with the Office of the Executive Vice President (EVP). The inaugural Executive Director will integrate and lead an IT organization that brings together an estimated 40 technology professionals across five EVP divisions (Business Services, Public Safety, Facilities and Real Estate Services, Finance, and Human Resources), finding efficiencies in what can be shared while protecting the specialized capabilities and reliable service each division depends on. The Executive Director also serves as the primary technology partner to the vice presidents of those divisions, as both a strategic advisor and the senior point of accountability for service, including ownership of escalated issues. Working with the CIO and EVP leadership, the Executive Director will establish a high-performing IT organization that delivers secure, reliable, and efficient technology services while strengthening collaboration, resilience, and career development among the team.

Job Responsibilities

Building the Integrated Organization

• In partnership with the CIO and the Office of the EVP, bring the IT teams of the EVP divisions together into a single operating organization, building on the strengths and expertise each team brings.
• Establish clear service ownership, roles, responsibilities, and accountability across shared and specialized IT services.
• Determine what is best delivered in common and what must remain specialized, finding efficiencies without compromising divisional capabilities or service reliability.
• Maintain continuity of service as the organization and operating model evolve.
• Partner with Strategic Planning, HR, Communications, and other leaders on organizational transitions and change.

Executive Partnership & Service Accountability

• Serve as the senior point of accountability for divisional vice presidents on their operational and strategic technology needs.
• Advise divisional leaders as a collaborator and thought leader, translating divisional priorities into technology plans and bringing forward new opportunities.
• Represent divisional needs and priorities in ISC and University IT planning and decision-making.
• Establish clear channels for customer feedback, communication, and issue resolution.

Service Delivery & Technology Operations

• Lead reliable, secure, responsive, and customer-focused technology services for EVP organizations, including applications, infrastructure, cloud, end-user services, networking, data, and technology assets.
• Partner with University IT and ISC leaders to align operations with enterprise technology, security, architecture, and data standards.
• Ensure appropriate operational resilience, continuity, and risk management.
• Use operational and customer feedback to continuously improve service quality and simplify processes.

People & Talent

• Lead and develop IT leaders and staff across the EVP divisions, building a collaborative, accountable, customer-focused culture.
• Strengthen professional development, career pathways, communities of practice, cross-training, and succession planning.
• Build and retain a high-performing, inclusive IT workforce with the skills and capacity to meet current and emerging technology needs.

Financial & Resource Management

• Manage the EVP IT operating budget and ensure effective stewardship of resources.
• Align staffing, services, and technology resources with organizational needs and priorities.
• Identify opportunities to leverage shared capabilities, strategic sourcing, and economies of scale.
• Oversee technology vendors, contracts, assets, and operational expenditures.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, and 10+ years of progressively responsible IT leadership experience, including oversight of technology operations, service delivery, strategic planning, and team leadership; or an equivalent combination of education and experience.
• Demonstrated success leading complex technology functions, managing cross-functional teams, and driving operational excellence in a large and/or decentralized environment.
• Experience as a trusted advisor to vice president-level executives, with the credibility to shape strategy and the service orientation to own issues personally.
• Proven ability to lead organizational change with sound judgment, transparency, and accountability, build high-performing teams, and balance enterprise standards with specialized customer needs.
• Strong knowledge of IT operations, service delivery, infrastructure, applications, cybersecurity, cloud, and emerging technologies.
• Demonstrated ability to improve service quality, operational effectiveness, and organizational resilience.
• Excellent verbal and written communication, listening, facilitation, and relationship-building skills.
• Experience managing budgets, resources, and vendors in a complex organization; higher education experience preferred.