Executive Director, Head of Workforce Services

The Opportunity

As the Executive Director, Workforce Services, you will serve as a transformative executive leader dedicated to elevating the workplace experience for over 13,500 employees, contractors, partners, and visitors across Genentech's flagship 5M sq. ft. South San Francisco campus and broader North American network. Reporting directly to the Vice President of Site Services Operations, you will lead a multifaceted organization delivering world-class hospitality, amenities, and campus infrastructure that directly reinforce Genentech's "Best Place to Work" culture. In this role, you will balance operational excellence with visionary leadership, reimagining service offerings while guiding campus amenities through a multi-year, large-scale campus redevelopment.

• Set multi-year vision, operational strategy, and governance across four key service pillars: Culinary Services, Transportation & Commute (gRide, fleet, EV transit), Campus Amenities (Childcare, Hub fitness/wellness, hospitality), and Business Services (Travel, meeting and event production).
• Lead, inspire, and develop a diverse organization comprising ~50 direct staff (including Directors and Senior Managers) and 400+ contingent and partner service provider personnel.
• Manage an operating budget in excess of $60M, stewarding financial resources through data-driven business cases, ROI modeling, vendor contract negotiations, and cost-efficiency initiatives.
• Design and execute operational continuity strategies for workplace amenities throughout major South San Francisco campus redevelopment, demolition, and reconstruction phases, while charting future service concepts for newly delivered spaces.
• Champion workforce satisfaction by partnering with Digital Strategy & Products and Corporate Relations to deploy continuous feedback loops, listening channels, and modern technology platforms that meet evolving employee needs.
• Partner with HR and Corporate Sustainability to directly integrate employee well-being initiatives and achieve Genentech's ambitious 2029 corporate sustainability and carbon-reduction milestones.
• Serve as a Center of Excellence (CoE) leader for critical enterprise-wide programs—such as Travel, Fleet Management, and Offsite Meetings—across Roche Pharma North America.

Who you are

• You hold a Bachelor's degree in Business, Hospitality, Marketing, Communications, or a related field (MBA preferred) with 15+ years of progressive business, operational, and marketing leadership experience within top-tier Bay Area employers.
• You bring at least 15 years of proven success leading hospitality-driven workplace operations, customer experience programs, and multi-disciplinary teams in high-demand corporate environments.
• You are an experienced leader of leaders, with a documented track record of managing organizations of 50+ people, directing senior management tiers, and effectively overseeing third-party, contract, and union partner workforces.
• You demonstrate superior financial stewardship and business acumen, including ownership of large-scale operating budgets ($50M+), capital justification, vendor performance governance, and KPI dashboards.
• You possess exceptional executive presence and stakeholder influence, able to partner seamlessly across matrixed functions, articulate an engaging brand narrative, and navigate complex organizational change.