Executive IT Services – Engineer III, Systems Infrastructure
Thermo Fisher Scientific
Summary
As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives.
Job description
Position Summary
As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives.
Key Responsibilities
- Leverage PPI to enable constant improvement
- Provide regular updates to management as requested by lead
- Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
- Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
- Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
- Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
- Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring
Knowledge, Skills, Abilities
- Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
- Experience in ServiceNow
- Accessing/Analyzing Data in Power BI
- Mac Hardware/OS, PC Hardware/OS
- Video Conferencing hardware
- Dell/Mac iPhone/iPad
Minimum Requirements/Qualifications
- Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success
- Superior work ethic
- “Customer first” attitude
- Innovative
- Provide “white glove” treatment to colleagues
- Enjoy meeting people and building relationships with colleagues
- Sense of urgency—but also the ability to keep your cool
- Punctual
- Enthusiastic about learning new technologies and processes
- Can work with minimum supervision and be self-motivated
- Agile at finding the right solution in any situation
- Maintain adaptability
- Build and document day-to-day process
Requirements
- Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success
- Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
- Experience in ServiceNow
- Accessing/Analyzing Data in Power BI
- Mac Hardware/OS, PC Hardware/OS
- Video Conferencing hardware
- Dell/Mac iPhone/iPad
- Superior work ethic
- “Customer first” attitude
- Innovative
- Provide “white glove” treatment to colleagues
- Enjoy meeting people and building relationships with colleagues
- Sense of urgency—but also the ability to keep your cool
- Punctual
- Enthusiastic about learning new technologies and processes
- Can work with minimum supervision and be self-motivated
- Agile at finding the right solution in any situation
- Maintain adaptability
- Build and document day-to-day process
Benefits
- Competitive salary
- Performance-based bonuses
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
- Professional development
- Training opportunities
- Employee wellness programs
- Employee assistance program
- Family support programs
- Commuter benefits
- Tuition reimbursement
- Paid parental leave
- Accident insurance
- Life insurance
- Short-term disability
- Long-term disability
- Employees’ Stock Purchase Plan
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.