Experience & Compliance Senior Specialist
Johnson & Johnson Innovative Medicine
Summary
The Experience & Compliance Senior Specialist is responsible for advancing North America Procurement stakeholder partnership, compliance governance, audit readiness, experience management, and business transformation. Working with supervision, the role leads complex workstreams and provides deep functional expertise across Experience Services, Compliance, Controls & Audit and Tax Support North America projects, and US-specific exception processes, including Escheatment and Asset Recovery.
Job description
Primary Scope
- Experience: Level 3 support for critical markets, partner engagement, complex escalation management, service recovery, Experience Center support, and user education.
- Compliance & Controls: SOX control management, control monitoring, deficiency assessment, documentation, and remediation coordination.
- Audit & Tax Support: coordination of internal and external audit engagement, evidence readiness, walkthrough support, tax-related operational support, and closure of findings.
- AP Projects: North America projects, acquisitions and divestitures, transformation, process standardization, technology enablement, testing, and change adoption.
- Other Regional Specifics e.g but not limited to: US Escheatment & Asset Recovery: unclaimed property support, aged-item investigation, recovery activity, compliance coordination, and cross-functional issue resolution.
Key Responsibilities
Experience & Stakeholder Management
- Serve as the North America SME for Experience operations and stakeholder support.
- Manage complex Level 3 escalations and drive service recovery for critical business issues.
- Analyze stakeholder feedback and identify opportunities to improve service and processes.
- Support regional governance reviews and performance reporting.
- Maintain Experience Center content and deliver user education, training, and knowledge-sharing initiatives.
- Partner with Global and Regional Service Delivery teams to strengthen stakeholder relationships and improve user experience.
Compliance, Controls, Audit & Tax Support
- Support North America SOX controls and tax-related compliance activities.
- Monitor control performance, identify risks or gaps, and coordinate remediation efforts.
- Coordinate internal and external audit activities including evidence collection, walkthroughs, and action tracking.
- Maintain audit readiness and support timely closure of audit findings.
- Escalate significant compliance, control, or audit issues and recommend corrective actions.
Transformation & North America Projects
- Lead or support AP transformation initiatives and regional projects.
- Participate in acquisitions, divestitures, system implementations, process changes, and testing activities.
- Drive process standardization and continuous improvement initiatives.
- Identify automation, AI, and digital enablement opportunities.
- Track project milestones, risks, and action items, escalating issues when necessary.
US Escheatment & Asset Recovery
- Act as the North America SME for Escheatment and Asset Recovery activities.
- Partner with Legal, Treasury, Finance, Tax, Procurement, and external agencies to support unclaimed property compliance.
- Support implementation of federal and state escheatment requirements.
- Coordinate aged-item investigations, recovery activities, reporting, and issue resolution.
- Analyze trends and recommend improvements to reduce risk and improve recovery outcomes.
Functional Leadership & Capability Development
- Provide functional guidance and subject matter expertise to team members and project contributors.
- Support training, knowledge sharing, and capability development activities.
- Mentor colleagues on Experience, Compliance, Audit, and Project Management processes.
- Influence stakeholders and drive results through collaboration and expertise.
Continuous Improvement & Digital Enablement
- Identify opportunities to improve efficiency, strengthen controls, and enhance stakeholder experience.
- Use data and root-cause analysis to drive process improvements.
- Support adoption of automation, AI, and digital solutions.
- Promote standardized processes and continuous improvement practices.
Requirements
- A minimum of a bachelor’s degree
- A minimum of 4 years of Procurement, Finance, Accounts Payable, Compliance, Audit, Shared Services, or other relevant business experience.
- Demonstrated experience leading complex workstreams or acting as a senior functional subject-matter expert.
- Strong collaboration, communication, stakeholder management, and influencing skills.
- Learning agility and openness to change.
- Experience with SAP ERP, including MM and FI modules.
- Ability to work independently, manage competing priorities, and escalate risks with sound judgment.
- Fluency in English (written and oral) is required.
- Fluency in one other language (written and oral) for the supported region is an advantage.
- This position is located in New Brunswick, NJ and may require up to 5% domestic and international travel.
- Preferred: MBA or another advanced degree.
- Good understanding of Source to Payments processes
- Shared services industry experience.
- Project delivery, continuous improvement, automation, AI, or digital enablement experience.
- Prior coaching, mentoring, or functional leadership experience.
- Direct people-management experience is not required.
Benefits
- Pension plan
- 401(k) savings plan
- Long-term incentive program
- Vacation
- Sick time
- Holiday pay
- Floating holidays
- Parental leave
- Bereavement leave
- Caregiver leave
- Volunteer leave
- Military spouse time-off
- Relocation benefits
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.