Experience & Compliance Specialist
Johnson & Johnson Innovative Medicine
Summary
The Experience & Compliance Specialist supports North America Procurement stakeholder engagement, compliance activities, audit readiness, experience management, and business process improvement initiatives. Working under general supervision, the role provides operational support and functional expertise across Experience Services, SOX controls, Audit Management, North America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.
Job description
Primary Scope
- Experience: Support Level 3 issue resolution, stakeholder engagement, service recovery, Experience Center activities, and user education.
- Compliance & Controls: Support SOX control execution, control monitoring, documentation, and remediation activities.
- Audit & Tax Support: Assist with internal and external audits, evidence collection, walkthrough preparation, tax-related operational support, and action tracking.
- AP Projects: Support North America projects, acquisitions and divestitures, process improvements, testing activities, and change adoption.
- Regional Specific Activities: Support activities such as Escheatment & Asset Recovery, unclaimed property investigations, recovery efforts, compliance tracking, and issue resolution.
Key Responsibilities
Experience & Stakeholder Support
- Support North America Experience operations and stakeholder service activities.
- Assist in resolving escalated user and business issues.
- Gather stakeholder feedback and identify opportunities to improve processes and user experience.
- Support service reviews, governance reporting, and operational metrics.
- Maintain Experience Center content and support training and knowledge-sharing activities.
- Collaborate with Global and Regional Service Delivery teams to support business partner relationships.
Compliance, Controls, Audit & Tax Support
- Support North America SOX control and tax-related compliance activities.
- Perform control monitoring, documentation reviews, and compliance reporting.
- Assist with audit requests, evidence collection, walkthrough preparation, and action tracking.
- Support audit readiness activities and remediation efforts.
- Escalate compliance, control, or audit concerns to leadership when appropriate.
Transformation & North America Projects
- Support AP transformation initiatives and regional projects.
- Participate in acquisitions and divestitures, process improvements, system implementations, and testing activities.
- Assist with process standardization and continuous improvement programs.
- Support automation, AI, and digital enablement initiatives.
- Track project activities, action items, and risks.
Escheatment & Asset Recovery
- Support Escheatment and Asset Recovery activities across North America.
- Assist with unclaimed property compliance activities and case management.
- Coordinate investigations of aged items and recovery opportunities.
- Support reporting, documentation, and issue resolution activities.
- Identify trends and recommend process improvements.
Knowledge Sharing & Collaboration
- Share process knowledge and best practices with team members and stakeholders.
- Support training and onboarding activities.
- Participate in knowledge-sharing sessions and continuous learning initiatives.
- Build effective working relationships across teams and functions.
Continuous Improvement & Digital Enablement
- Identify opportunities to improve efficiency and user experience.
- Support process improvement initiatives through data analysis and issue identification.
- Assist with adoption of automation, AI, and digital solutions.
- Promote standardized processes and compliance practices.
Requirements
- A minimum of a Bachelor's degree is required.
- A minimum 3 years of Procurement, Finance, Accounts Payable, Compliance, Audit, Shared Services, or related business experience.
- Strong collaboration, communication, and stakeholder management skills.
- Learning agility and openness to change.
- Experience with SAP ERP, including MM and FI modules.
- Strong analytical, organizational, and problem-solving skills.
- Fluency in English (written and verbal) is required.
- Additional language capabilities are an advantage.
- Good understanding of Source-to-Pay and Payments processes.
- Shared Services or Global Business Services experience.
- Experience supporting audits, controls, compliance, or process improvement initiatives.
- Familiarity with automation, AI, and digital tools.
- Experience supporting projects or change initiatives.
Benefits
- Pension
- 401(k)
- Long-term incentive program
- Vacation
- Sick time
- Holiday pay
- Floating holidays
- Parental leave
- Bereavement leave
- Caregiver leave
- Volunteer leave
- Military spouse time-off
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.