Experience Specialist/Receptionist - Pocahontas Family Medicine
UnityPoint Health
Summary
As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Job description
Overview
As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Responsibilities
- Greet patients and visitors with warmth and professionalism, creating a welcoming environment
- Check patients in and out, verify personal and insurance information, and update records as needed
- Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
- Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
- Collect and process payments, issue receipts, and assist with billing questions
- Maintain confidentiality of all patient records and comply with HIPAA regulations
- Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
- Coordinate with clinical staff to manage patient flow and minimize wait times
- Perform general administrative duties such as data entry, filing, faxing, and scanning documents
- Assist in onboarding new patients and educating them on clinic policies and procedures
Qualifications
- High School Diploma or GED required
- 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
- Excellent interpersonal, communication, and problem-solving skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
- Professional appearance and demeanor
Requirements
- High School Diploma or GED required
- 1+ year of customer service or front desk experience preferred
- Excellent interpersonal, communication, and problem-solving skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
- Professional appearance and demeanor
Benefits
- Paid Time Off
- Parental Leave
- 401(k) Matching
- Employee Recognition Program
- Dental Insurance
- Health Insurance
- Paid Holidays
- Short-Term Disability
- Long-Term Disability
- Pet Insurance
- Daily Pay
- Tuition Reimbursement
- Adoption Assistance
Company overview
UnityPoint Health is a leading integrated non-profit health system serving communities across Iowa, western Illinois, and southern Wisconsin. As the nation's 13th largest nonprofit health system and fourth largest nondenominational health system in America, UnityPoint Health operates a comprehensive network of 18 regional hospitals, 17 community network hospitals, and over 400 clinics and healthcare facilities. The organization provides a full spectrum of healthcare services including primary care, specialty care, emergency services, surgical procedures, maternity care, cancer treatment, heart care, and home health services. Each year, UnityPoint Health serves nearly 8 million patient visits, performs approximately 100,000 surgeries, and delivers more than 20,000 babies. With more than 29,000 team members, the health system is recognized for its coordinated care approach, shared electronic medical record system, and commitment to making healthcare easier and more personal for patients. UnityPoint Health has been consistently recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for four consecutive years, reflecting its strong organizational culture and commitment to team member development.