Export Sales Coordinator - Korean Bilingual

Our Sales Operations Coordinator serves as the tactical backbone for Sales leadership and the back-office partner of our LATAM sales team. They manage HQ documentation, CRM data, and trade show logistics, as well as the full order-to-delivery process for our Latin American distributors, enabling the Sales Director and Manager to focus on strategy. The Sales Operations Coordinator blends administrative expertise with direct exposure to vendor relations and market trends.

This role works closely with our headquarters in Korea on a daily basis. Strong trade documentation skills and business-level Korean are essential.

Responsibilities

• Acts as the primary administrative liaison between the Sales Department and Headquarters, communicating daily with Korean HQ teams (sales, production, logistics, QA/RA) on order status, delivery schedules, and quality issues, and ensuring all corporate paperwork and compliance standards are met.
• Processes distributor orders end-to-end: quotations, proforma invoices, POs, order confirmation with HQ, and shipment and payment follow-up.
• Prepares and verifies export documents (Commercial Invoice, Packing List, B/L or AWB, Certificate of Origin) and coordinates with freight forwarders and customs brokers.
• Tracks payments (T/T, L/C), accounts receivable, and credit terms with distributors.
• Prepares documents for product registrations and public tenders, such as certificates, declarations, and technical files.
• Manages department documentation, drafts internal memos, and assists with executive-level reporting to streamline monthly closings for leadership.
• Takes ownership of CRM and sales data integrity by importing new data, pulling reports, updating records, and performing cross-checks, and maintains price lists.
• Prepares monthly reports for HQ in Korean and English.
• Coordinates logistics for business meetings, seminars, and trade shows, including travel arrangements and preparation of sales and marketing collateral, and supports the field sales team.
• Travels as required to support the team at exhibitions and trade shows, ensuring all operational and administrative needs are handled on-site.
• Performs well under tight deadlines while managing multiple high-priority tasks for both the local sales team and corporate stakeholders.
• Conducts self with respect to company values.
• Performs all other duties as assigned and required.

Skills

• Self-motivated; willing to learn advanced medical technology
• Organized; maintains a clean working space
• Strong customer service; professionalism; Respectful and Considerate
• Computer and MS software skills – Excel, Word, and PPT especially
• CRM Proficiency (preferred)
• Knowledge of the industry, shipping, and incoterms (preferred)
• Technical Understanding of X-ray Systems
• Communication Skills – Teamwork and Collaboration
• Ability to move and lift up to 50lbs occasionally for trade shows and transport.

Minimum Requirements

• 3+ years of experience in international trade (export/import) and/or B2B sales support (Required)
• Bilingual English/Korean (Required), with business-level writing in both languages for daily collaboration with HQ in Korea
• Working knowledge of Incoterms, export documentation, and international payment terms (T/T, L/C)
• Experience managing relationships with distributors, freight forwarders, customs brokers, and other vendors
• Excellent verbal and written communication skills
• Detail-oriented, with strong Excel skills
• Flexibility for occasional early-morning or evening calls with Korea
• Ability to travel occasionally within the U.S., Central America, and South America