Field Access Manager, Southeast - Raleigh, NC
Galderma
Summary
The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.
Job description
The Opportunity
The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.
The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.
Key Responsibilities
- Key member in optimizing the experience for both the patient and the account
- Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
- Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challenges
- Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
- Adhere to complex compliance business rules to ensure patient confidentiality and access to care
- Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
- Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
- Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
- Act as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapy
- Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs
Requirements
- Bachelor's degree in relevant field required
- 5+ years of experience in the pharmaceutical industry
- 2+ years in a reimbursement or access role supporting prescription based products
- Proven experience successfully launching new to market specialty products and resolving difficult access challenges
- Understands utilization management tools, prior authorizations and appeals
- Cross-functional experience required, proven track record of collaboration and coordination
- Exceptional communication and presentation skills
- Comprehensive analytical/strategic thinking skills
- Ability and confidence to work effectively and with a sense of urgency
- Adaptability, resilience and tenacity and ability to quickly pivot
- Proficient in English, MS Office; especially Word, Excel, and PowerPoint
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Annual Incentive Opportunities
Company overview
Galderma S.A. is a Swiss pharmaceutical company headquartered in Zug, Switzerland, specializing exclusively in dermatology. Founded in 1981 as a joint venture between L'Oréal and Nestlé, the company has evolved into the world's largest independent dermatology company. Galderma focuses on three core business segments: Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. The company offers a comprehensive portfolio of premium brands including Cetaphil, Restylane, Azzalure, Dysport, and Sculptra, serving patients and consumers in over 100 countries. With approximately 6,500 employees globally, Galderma maintains a strong research and development presence across six sites worldwide. The company went public in 2024 with an IPO on the SIX Swiss Exchange, marking a significant milestone in its growth trajectory. Galderma's mission is to advance dermatology for every skin story, combining scientific innovation with trusted partnerships with healthcare professionals to deliver superior outcomes for diverse skin needs.