Field Application Development Specialist

Job Summary

We are seeking a Field Application Development Specialist to partner with us and contribute to our company's goals and our customers’ needs. The Candidate will provide scientific, technical, and application support to clients across North America. This role will serve as a technical liaison between customers and internal scientific, commercial, and product teams, supporting customers throughout the evaluation, implementation, and application of the company's products and solutions.

Responsibilities

• Conduct regular customer visits to understand application needs and pain points, technical requirements and bottlenecks, and extended pipeline and regulatory background.
• Provide scientific and technical support with existing platform information, application data, and solutions.
• Troubleshoot technical and application-related issues and work closely with internal R&D, product development, quality, and commercial teams to identify solutions.
• Develop technical presentations, training materials, and other customer-facing scientific content.
• Plan and perform product demonstrations, technical presentations, workshops, exhibits, and internal training.
• Collect customer feedback to generate product improvement and new product development proposals.
• Support critical case management.
• Support Field Application Development Team daily operations by running dashboards, routine internal and external communications, travel planning, and others.
• Travel as required to support customers and business activities.

Minimum Qualifications – Education and Experience

• MS in Biomedical Science, Biotechnology, Biochemistry, Molecular Biology, Cell Biology, or a related life science discipline.
• 2+ year Biotech industry experience in biotechnology, biopharmaceuticals, or life sciences.
• Research experience in biomedical science.

Preferred Qualifications

• Experience supporting regulatory (IND) filing, technical documentation, and interactions related to regulatory requirements is highly desirable.
• Customer-facing skills a plus.

Knowledge, Skills, and Abilities

• Technical knowledge of one or more of the following areas: Antibodies and antibody-based therapeutics; Recombinant proteins and protein therapeutics; Cell therapy; Gene therapy; Biopharmaceutical process development; CMC development and manufacturing.
• Written and verbal communication and presentation skills.
• Ability to manage and prioritize multiple projects around changing priorities.
• Analytical, critical thinking, and problem-solving skills.
• Dedication to providing great customer service.
• Process orientation with impeccable attention to detail.
• Passion to positively promote and drive success on company initiatives.