Field Application Specialist - BioAnalytics (North England, Scotland and Ireland)
Sartorius
Summary
Join our team as a Field Application Specialist and play a key role in helping customers successfully apply our Incucyte portfolio within their research and workflows. Through application expertise, technical consultation and customer-facing product support, you will help customers get the most from our solutions and contribute to better health for more people.
Job description
This is a remote-based position covering a territory across the North of England, Scotland and Ireland. The successful candidate can be based in Manchester, Liverpool, Nottingham, Leeds, Edinburgh or Glasgow. The role involves regular customer interaction and travel of up to 70% of the time.
Grow With Us – Your Responsibilities
- Support customer evaluations, application assessments and technical consultations, translating process requirements into appropriate product and workflow recommendations to accelerate adoption
- Execute application trials, validations, proof-of-concept activities and customer training, designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions
- Provide application expertise throughout opportunity development, contributing technical insights, competitive positioning and solution recommendations to support customer use cases and proposed solutions
- Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars, while maintaining awareness of and tracking opportunities within the pipeline
- Capture customer feedback, application trends and competitive intelligence by analysing field observations, trial outcomes and product usage patterns, and share actionable recommendations with Product Management and relevant stakeholders to support portfolio enhancements
What Will Convince Us
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering or a related field
- Previous experience of application support, technical support, field application, laboratory, process development or related customer-facing experience within the life sciences industry
- Experience with biological imaging platforms, microscopy or cell culture, together with in-depth knowledge of relevant applications and associated customer workflows
- Strong hands-on technical capability, including demonstrations, trials, evaluations and customer training, with the ability to document findings, outcomes and technical recommendations in a structured manner
- A strong troubleshooting and solution-oriented mindset, with the ability to resolve technical and application-related issues in customer environments
- Customer-focused approach with strong communication and presentation skills, and the ability to understand customer needs and articulate technical value to diverse stakeholders
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment, with willingness to travel up to 70% of the time
In order to commence working with us, the successful candidate must have the right to work in the UK.
Requirements
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering or a related field
- Previous experience of application support, technical support, field application, laboratory, process development or related customer-facing experience within the life sciences industry
- Experience with biological imaging platforms, microscopy or cell culture
- In-depth knowledge of relevant applications and associated customer workflows
- Strong hands-on technical capability, including demonstrations, trials, evaluations and customer training
- Ability to document findings, outcomes and technical recommendations in a structured manner
- Strong troubleshooting and solution-oriented mindset
- Customer-focused approach with strong communication and presentation skills
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment
- Willingness to travel up to 70% of the time
- Right to work in the UK
Benefits
- Personal and Professional Development
- Mentoring
- Leadership Programs
- Coaching
- Company Car
- Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance
- Group Personal Pension Plan
- Group Income Protection
- Cycle to Work Scheme
- Will Writing Service
- 25 Days Annual Leave
- Annual Leave Buy/Sell
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.