Field Application Specialist
Roche
Summary
Roche Diagnostics Corporation seeks a Field Application Specialist at its Indianapolis, Indiana location.
Job description
The Position
Roche Diagnostics Corporation seeks a Field Application Specialist at its Indianapolis, Indiana location.
Duties
Within global healthcare technology companies service business territory as a product expert in the company's proprietary clinical data analysis equipment by providing application knowledge and technical support.
- Perform onsite installation, service, and repair of equipment, including field support in mechanical, hardware, software, and networking failures.
- Oversee and assess the quality of the installation work; provide feedback to management in timely and accurate manner with the company's customer relationship management tools.
- Monitor business customers' equipment performance and resolve most routine issues.
- Schedule and perform preventive maintenance.
- Determine the most cost-effective repair/resolution to minimize business customers' downtime.
- Diagnose mechanical, hardware, software, and networking failures using company standard procedures.
- Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
The position allows 100% telecommuting from anywhere within Tampa Bay area of Florida.
Requirements
- Bachelor's degree or foreign degree equivalent in Medical Technology, Information Technology, Computer Science, Biology or closely related field
- 2 years of experience as a Field Service Specialist, Medical Information Technologist or closely related position
- Pre-analytical sample preparation, system, reagents and software overviews, and hands-on guidance for the analytical process
- Electrowetting and e-sensing detection technology
- Clinical overviews (e.g. sepsis and respiratory pathogens)
- Molecular biology techniques: PCR, qPCR, RT-PCR, DNA/RNA extraction
- In Vitro Diagnostic (IVD) instrumentation expertise including diagnostic assays (PCR-based, immunoassays) and calibration, maintenance, and performance verification of molecular diagnostic equipment
- Sequencing technologies (Next Generation Sequencing, Sanger sequencing)
Benefits
- Discretionary annual bonus
- 100% telecommuting
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.