Field Application Specialist - Separations Technology, Greater Boston
Sartorius
Summary
Join our Separation Technologies team as a Field Application Specialist and play a key role in helping customers successfully apply, implement and use our separation technologies, including NFF, TFF and UF|DF. Through application expertise, technical consultation and customer-facing product support across the customer lifecycle, you will help customers translate their process requirements into effective application solutions that contribute to better health for more people. This field-based role primarily supports customers within the Greater Boston area. The ideal candidate will reside within the Greater Boston region.
Job description
Grow With Us – Your Responsibilities
- Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
- Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
- Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions
- Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
What will convince us:
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience; Master’s degree preferred.
- 3+ years of experience in process development, MSAT or bioprocessing within the biotechnology, biopharmaceutical or CDMO manufacturing environment, or field experience in a similar role.
- 1+ years of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration and/or clarification technologies, including process optimization and scaling.
- Demonstrated ability to troubleshoot technical and application-related challenges in customer environments.
- Hands-on technical capability supporting demonstrations, trials, evaluations and customer training.
- Ability to document application findings, trial outcomes and technical recommendations in a clear and structured manner.
- Ability to collaborate effectively with Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment.
- Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions.
- Strong communication and presentation skills with the ability to communicate technical value to diverse audiences.
- Proficiency with Microsoft Office; experience with Salesforce, Tableau and system control software is a plus.
- Willingness to travel more than 50%, as this position is heavily focused on external customer activities.
- Ability to lift up to 50 lbs.
- Identification with our core values: Sustainability, Openness and Enjoyment.
Requirements
- Bachelor’s degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience
- Master’s degree preferred
- 3+ years of experience in process development, MSAT or bioprocessing within the biotechnology, biopharmaceutical or CDMO manufacturing environment, or field experience in a similar role
- 1+ years of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration and/or clarification technologies, including process optimization and scaling
- Demonstrated ability to troubleshoot technical and application-related challenges in customer environments
- Hands-on technical capability supporting demonstrations, trials, evaluations and customer training
- Ability to document application findings, trial outcomes and technical recommendations in a clear and structured manner
- Ability to collaborate effectively with Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment
- Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions
- Strong communication and presentation skills with the ability to communicate technical value to diverse audiences
- Proficiency with Microsoft Office
- Experience with Salesforce, Tableau and system control software is a plus
- Willingness to travel more than 50%
- Ability to lift up to 50 lbs
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid vacation
- Sick time
- Corporate holidays
- Community service day
- Flexible work schedules
- Life insurance
- AD&D insurance
- Employee assistance program
- Family planning
- Women's health
- Health advocate
- Supplemental life insurance
- Legal services
- Long-term disability
- Short-term disability
- Critical illness insurance
- Student loan tuition refinance
- HSA
- FSA
- Transportation commuter account
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.