Field Application Specialist - Separations Technology
Sartorius
Summary
The Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius' Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Maryland and Virginia and at times the Delaware, New Jersey, and Pennsylvania region.
Job description
What you will accomplish together with us
- Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
- Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
- Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions
- Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
- Support the training of other Field Application Specialists and the Sales organization on assigned technologies and/or processes
- Ensure training of customers on new technologies and support initial start-up operations as well as ensure/assist in internal training opportunities for self and colleagues
- Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Provide monthly reports on territory activity to management
What will convince us
- Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience; Master's degree preferred
- 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
- In-depth knowledge (1+ years') in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology; a good understanding of hot research topics is a plus
- Ability to troubleshoot technical and application-related issues in customer environments
- Hands-on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix
- Customer orientation with the ability to understand customer needs and translate them into effective application solutions
- Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
- Proven software skills, e.g. Microsoft Office; Salesforce, Tableau, and system control software is a plus
- Willing to travel >50% as this role is heavily focused on external customers
- Ability to lift up to 50lbs
- Identification with our core values: Sustainability, Openness, Enjoyment
Requirements
- Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience
- Master's degree preferred
- 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
- In-depth knowledge (1+ years') in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success
- Familiarity with life science application experiment technology
- Ability to troubleshoot technical and application-related issues in customer environments
- Hands-on technical capability, including demos, trials, evaluations and customer training activities
- Ability to document application findings, trial outcomes and technical recommendations in a structured manner
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix
- Customer orientation with the ability to understand customer needs and translate them into effective application solutions
- Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
- Proven software skills, e.g. Microsoft Office
- Salesforce, Tableau, and system control software is a plus
- Willing to travel >50%
- Ability to lift up to 50lbs
Benefits
- Paid vacation
- Sick time
- Corporate holidays
- Community service day
- Flexible work schedules
- Comprehensive onboarding
- Mentoring
- Leadership programs
- Internal seminars
- Medical plans
- Dental
- Vision
- EAP
- Wellness programs
- 401(k) Matching
- HSA
- FSA
- Transportation Commuter Account
- Basic Life Insurance
- AD&D
- Family Planning
- Women's Health
- Health Advocate
- Supplemental Life Insurance
- Legal Services
- LTD
- STD
- Critical Illness Insurance
- Student Loan Tuition Refinance
- Bonus
- Auto allowance
Company overview
Sartorius AG is a leading international partner for life sciences research and the biopharmaceutical industry, headquartered in Göttingen, Germany. Founded in 1870, the company operates through two main divisions: Lab Products & Services and Bioprocess Solutions. The Lab Products & Services division provides innovative laboratory instruments, consumables, and bioanalytics solutions for pharmaceutical, biopharmaceutical, and academic research laboratories, holding market leadership positions in laboratory balances, pipettes, and lab consumables. The Bioprocess Solutions division offers a comprehensive portfolio of single-use technologies covering all steps in biopharmaceutical production, including filtration, fermentation, cell cultivation, and fluid management systems. With over 13,500 employees across more than 60 locations worldwide, Sartorius generated approximately €3.4 billion in sales revenue in 2024. The company serves pharmaceutical and biotechnology companies, academic research facilities, and quality control laboratories, helping accelerate drug discovery and manufacturing processes while maintaining a strong focus on innovation through strategic acquisitions of complementary technologies.