Summary

Illumina is a global leader in genomics technology, founded in 1998 and headquartered in San Diego, California. As a pioneering biotechnology company, Illumina specializes in developing, manufacturing, and marketing integrated systems for genetic analysis, with a primary focus on DNA sequencing and array-based technologies. The company's mission is to improve human health by unlocking the power of the genome, serving customers across research, clinical, and applied markets worldwide. Illumina's innovative platforms, including the NovaSeq, HiSeq, MiSeq, and NextSeq series, have revolutionized genomic research and clinical applications, enabling breakthroughs in personalized medicine, disease research, and drug development. With over 9,000 employees across 27 countries, Illumina has established itself as the dominant force in next-generation sequencing, processing more than 90% of all DNA sequencing data globally. The company's technologies support diverse applications from cancer research and rare disease diagnosis to agricultural genomics and infectious disease surveillance, making genomic insights accessible to researchers and clinicians worldwide.

Job description

Responsibilities

Become an expert on our informatics product suite, and understand how technical solutions are managed and secured
Work alongside Sales Specialists, Customer Success Managers (CSMs), Field Application Scientists (FAS) and API consultants to contribute technical product knowledge and skillfully manage objection-handling during customer meetings
Help customers deploy and use the BaseSpace products to address informatics challenges
Collect requirements to understand the customer's business goals and partner to design a solution that positions the customer (and internal teams) for long-term success
Work closely with the broader Commercial, Product/R&D, and Customer Experience teams to ensure smooth prospect-to-customer transitions and post-sales success
Help the Sales team accelerate the sales cycle by making customer POCs a positive and useful experience, and help customers understand the Illumina ecosystem
Provide customer feedback to Product Management in order to iteratively build a better product fitting the needs of our customers
Research, analyze, design and help deliver enterprise architecture solutions
Help lead efforts to provide integrated systems analysis and recommend appropriate software solutions needed to support business goals and overall strategy

Requirements

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Experience supporting SaaS solutions
Experience in a startup and/or in a professional services organization highly preferred
Experience in HCLS (Health Care and Life Sciences) preferred, but not necessary
Outstanding communication skills and capabilities to build long-term business relationships; experience working in teams
Understanding of cloud architecture (application, data, and hosting) - while no coding is necessary, you will need to be deeply technical and be open to learning about Illumina's tools and applications
A passion and high level of comfort interacting with customers with excellent presentation skills to groups internally and externally
A strong desire to learn and grow in a rapidly-expanding arm of an established company
Ability to work closely with end users in a consultative, services and/or support capability
Understanding of commercial software development processes (Agile), software lifecycle management and release management
Knowledgeable of enterprise software standards and cloud-based enterprise application industry trends
Travel as needed

Requirements

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Experience supporting SaaS solutions
Experience in a startup and/or in a professional services organization highly preferred
Experience in HCLS (Health Care and Life Sciences) preferred, but not necessary
Outstanding communication skills and capabilities to build long-term business relationships; experience working in teams
Understanding of cloud architecture (application, data, and hosting)
A passion and high level of comfort interacting with customers with excellent presentation skills to groups internally and externally
A strong desire to learn and grow in a rapidly-expanding arm of an established company
Ability to work closely with end users in a consultative, services and/or support capability
Understanding of commercial software development processes (Agile), software lifecycle management and release management
Knowledgeable of enterprise software standards and cloud-based enterprise application industry trends
Travel as needed

Benefits

Genomics sequencing access
Family planning
Health insurance
Dental insurance
Vision insurance
Retirement benefits
Paid time off
Bonus program
Commission program
Equity

Company overview

Illumina is a global leader in genomics technology, founded in 1998 and headquartered in San Diego, California. As a pioneering biotechnology company, Illumina specializes in developing, manufacturing, and marketing integrated systems for genetic analysis, with a primary focus on DNA sequencing and array-based technologies. The company's mission is to improve human health by unlocking the power of the genome, serving customers across research, clinical, and applied markets worldwide. Illumina's innovative platforms, including the NovaSeq, HiSeq, MiSeq, and NextSeq series, have revolutionized genomic research and clinical applications, enabling breakthroughs in personalized medicine, disease research, and drug development. With over 9,000 employees across 27 countries, Illumina has established itself as the dominant force in next-generation sequencing, processing more than 90% of all DNA sequencing data globally. The company's technologies support diverse applications from cancer research and rare disease diagnosis to agricultural genomics and infectious disease surveillance, making genomic insights accessible to researchers and clinicians worldwide.