Field Applications Scientist, HID
Thermo Fisher Scientific
Summary
The Field Application Scientist (FAS) is a customer-facing technical expert responsible for providing customer training, technical and application support, and pre-sales support for the HID core product portfolio across Western North America. This position's primary responsibility is to ensure customers succeed in implementing, using, and optimizing HID products and workflows.
Job description
A Day in the Life
- Deliver customer training on HID products, applications, and workflows through on-site and remote training sessions.
- Provide technical and application support, including troubleshooting customer workflows, technical inquiries, and product performance issues.
- Support pre-sales activities through technical consultation, product demonstrations, presentations, and workflow discussions with prospective customers.
- Provide post-sales application support to help customers successfully implement, adopt, and optimize HID technologies.
- Partner with Sales and other commercial colleagues to provide scientific and technical expertise throughout the customer lifecycle.
- Collaborate with Technical Support, Service, Product Management, and other internal teams to resolve customer needs and improve the customer experience.
- Maintain current knowledge of HID products, applications, workflows, and relevant developments in forensic science and human identification.
- Document customer activities and provide relevant field and customer feedback to internal teams.
Travel
This is a remote, field-based position supporting Western North America. Candidates should reside in California, Arizona, Washington, Oregon, or Nevada to provide effective regional coverage. The position requires travel of up to approximately 70% to support customer training, technical and application support, pre-sales activities, product demonstrations, and other customer-facing engagements.
Keys to Success
Education and Experience
- Bachelor's degree in forensic science, molecular biology, genetics, biochemistry, or a related scientific discipline required.
- 5+ years of experience, or 3 years with an advanced degree, in forensic DNA workflows or a related technical role, including hands-on laboratory experience.
- Demonstrated experience with forensic DNA instrumentation, chemistries, and analysis software.
- Strong technical and troubleshooting skills with the ability to effectively address complex scientific, application, and workflow challenges.
- Strong written and verbal communication skills, including the ability to communicate complex scientific and technical concepts to diverse audiences.
- Strong customer-facing, presentation, and training skills.
- Ability to independently manage multiple customer priorities while working effectively in a remote, field-based environment.
- Willingness and ability to travel up to approximately 70%.
- Residence in California, Arizona, Washington, Oregon, or Nevada.
Preferred Qualifications
- Previous experience providing customer training, technical support, applications support, or scientific field support.
- Experience supporting pre-sales activities, including technical presentations, product demonstrations, and customer workflow consultations.
- Experience working directly with forensic laboratories, government laboratories, law enforcement agencies, or similar customer environments.
- Familiarity with HID products, technologies, and workflows.
Requirements
- Bachelor's degree in forensic science, molecular biology, genetics, biochemistry, or a related scientific discipline required.
- 5+ years of experience, or 3 years with an advanced degree, in forensic DNA workflows or a related technical role, including hands-on laboratory experience.
- Demonstrated experience with forensic DNA instrumentation, chemistries, and analysis software.
- Strong technical and troubleshooting skills with the ability to effectively address complex scientific, application, and workflow challenges.
- Strong written and verbal communication skills, including the ability to communicate complex scientific and technical concepts to diverse audiences.
- Strong customer-facing, presentation, and training skills.
- Ability to independently manage multiple customer priorities while working effectively in a remote, field-based environment.
- Willingness and ability to travel up to approximately 70%.
- Residence in California, Arizona, Washington, Oregon, or Nevada.
- Must be legally authorized to work in the United States without sponsorship.
Benefits
- Medical, Dental & Vision
- Health Incentive Programs
- Employee Assistance Program
- Family Support Programs
- Commuter Benefits
- Tuition Reimbursement
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Accident Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Annual Incentive Bonus
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.