Field Applications Specialist
Hamilton Company
Summary
The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support.
Job description
Responsibilities
- Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
- Perform troubleshooting of application protocols and instrumentation.
- Optimize liquid handling performance of instrumentation.
- Provide basic and advanced software and hardware training.
- Maintain support for existing customers by providing additional application protocols, training, etc.
- Understand customer expectations and schedule work accordingly.
- Document application support work and customer visits within a company database or other required format.
- Work independently and make intelligent decisions based on experience and knowledge.
- Maintain professional relationships with customers and co-workers.
- Other duties as assigned.
Qualifications
- Flexibility to travel within the designated territory.
- Must have good planning and customer relationship skills.
- Proficient in delivering effective presentations and possessing excellent communication skills.
- Demonstrated competence in computer hardware and software is required.
- Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
- Familiarity with software relevant to Hamilton products is necessary.
Education/Experience
- A bachelor's degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
- Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
- Proficiency in programming or operating automated laboratory equipment is preferred.
- Experience with programming languages and a strong understanding of computer systems is preferred.
Requirements
- Flexibility to travel within the designated territory.
- Must have good planning and customer relationship skills.
- Proficient in delivering effective presentations and possessing excellent communication skills.
- Demonstrated competence in computer hardware and software is required.
- Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
- Familiarity with software relevant to Hamilton products is necessary.
- A bachelor's degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
- Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
- Proficiency in programming or operating automated laboratory equipment is preferred.
- Experience with programming languages and a strong understanding of computer systems is preferred.
Benefits
- Medical, Dental & Vision
- Paid Vacation Time
- Paid Sick Time
- Disability Insurance
- 401(k)
- Tuition Reimbursement
Company overview
Hamilton Company is a global leader in laboratory automation and precision liquid handling systems, serving the life sciences, pharmaceutical, and biotechnology industries. Founded in 1953 and headquartered in Reno, Nevada, the company specializes in developing innovative robotic systems, automated workstations, and liquid handling technologies that enhance research efficiency and reproducibility. Hamilton's product portfolio includes automated pipetting systems, microplate handlers, sample storage solutions, and consumables designed for high-throughput screening, genomics, proteomics, and drug discovery applications. The company's technologies are widely used in academic research institutions, pharmaceutical companies, and clinical laboratories worldwide. With a strong focus on precision engineering and reliability, Hamilton Company has established itself as a trusted partner for laboratories seeking to automate complex workflows and improve experimental outcomes. Their solutions enable researchers to increase productivity while maintaining data integrity and reproducibility across diverse scientific applications.