Field Credentialing Representative
Agiliti
Summary
The Field Credentialing Representative ensures that all medical staff members maintain current credentials and licenses to work legally in the field. They will monitor upcoming renewal dates and work with current employees and new hires to advise them of the required steps to maintain their credentials. They ensure that all personnel and services adhere to facility and staff policies, department guidelines, regulations, and government laws.
Job description
Position Summary
The Field Credentialing Representative ensures that all medical staff members maintain current credentials and licenses to work legally in the field. They will monitor upcoming renewal dates and work with current employees and new hires to advise them of the required steps to maintain their credentials. They ensure that all personnel and services adhere to facility and staff policies, department guidelines, regulations, and government laws.
Primary Objectives & Responsibilities
- Collects new hire information and facilitates credentialing process for employees.
- Manages roster; performs daily review and update of new hire report.
- Monitors credentialing inbox to ensure proper completion of escalations.
- Works closely with internal and external customers, ensuring the credentialing process is completed correctly, within established timeframes.
- Maintains the training feed in partnership with Learning & Development team.
- Assists in tracking the credentialing budget and reports monthly expenses.
- Responds to all new hire requests; registers new hires at necessary Vendor Credentialing Organizations (VCO), such as HealthTrust, Symplr, Parallon, etc.
- Runs each new hire through a background check, including a drug test, employment verification, and education verification if applicable.
- Works with employees to secure any necessary documentation such as immunizations, vaccinations, training/attestation letters, etc.) and uploads to the appropriate VCO.
- Collects and processes significant amounts of verification and accreditation information.
- Identifies discrepancies in information and conducts follow ups.
Qualifications
- Bachelors degree preferred with 1-3 years HR experience or equivalent experience facilitating compliance standards.
- Proficient with computer systems and software applications such as word processors and spreadsheets.
Knowledge, Skills, and Abilities
- Demonstrates a working knowledge of contracting policies, procedures, and processes.
- Communicates effectively with a diverse workforce.
- Maintains a high level of confidentially and professionalism.
- Learns and understands client specific protocols for multiple clients.
- Displays database management skills including querying, reporting, and document generation.
- Ensures timely renewal of licenses and certifications.
- Records and tracks credentialing statistics.
- Pays close attention to detail.
- Responds to unexpected requests.
- Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
- Takes a proactive approach in communicating topics in person, over the phone, and in writing. Displays consistent conflict resolution skills.
- Exemplifies teamwork and shows respect for others.
- Adapts to an ever changing work environment.
Requirements
- Bachelors degree preferred with 1-3 years HR experience or equivalent experience facilitating compliance standards
- Proficient with computer systems and software applications such as word processors and spreadsheets
- Working knowledge of contracting policies, procedures, and processes
- Communicates effectively with a diverse workforce
- Maintains a high level of confidentiality and professionalism
- Learns and understands client specific protocols for multiple clients
- Database management skills including querying, reporting, and document generation
- Ensures timely renewal of licenses and certifications
- Records and tracks credentialing statistics
- Pays close attention to detail
- Prioritizes customer service
- Proactive communication in person, over the phone, and in writing
- Conflict resolution skills
- Teamwork and respect for others
- Adapts to an ever changing work environment
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance
- Paid Time Off
- 401(k) Matching
- Employee Discounts
- Tuition Reimbursement
- Daily Pay Program
- Employee Assistance Program
- Wellness Programs
Company overview
Agiliti is a leading medical equipment management company founded in 1939 and headquartered in Eden Prairie, Minnesota. With over 5,500 dedicated professionals, the company specializes in providing comprehensive medical equipment solutions and services to healthcare facilities across the United States. Agiliti operates as a critical partner to more than 10,000 customers, including acute care facilities, integrated delivery networks, government agencies, and medical device manufacturers. The company's core business revolves around ensuring that essential medical equipment is always ready and available for patient care, from emergency rooms to operating rooms. Agiliti maintains a nationwide network of 130+ service centers and operates 24/7 to deliver equipment management, rental services, repair, and maintenance solutions. Their expertise spans across various medical equipment categories, including hospital beds, support surfaces, ventilators, and specialized medical devices. The company has expanded its offerings to include innovative oncology technologies and prostate cancer treatment solutions, demonstrating its commitment to advancing healthcare delivery. Agiliti's ISO 13485:2016 certified operations ensure the highest quality standards in medical equipment management, making them a trusted partner for healthcare providers seeking to optimize clinical outcomes while improving economic efficiency.