Field Engineering Specialist - Kansas City
Roche
Summary
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you can travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche product lines. You also provide valued service to your laboratory customers in an assigned territory.
Job description
The Opportunity
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you can travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche product lines. You also provide valued service to your laboratory customers in an assigned territory.
- Serves as a technical repair, preventive maintenance, and installation specialist for assigned Roche product lines and geographies.
- Provides routine technical support to customers on operational and maintenance aspects of system equipment.
- Performs on-site service, repair and/or installation of company product(s), including mechanical/system hardware and software, networking/wireless networking.
- Serves as customer contact on routine technical and service-related problems.
- Receives training and delivers service within the normal scope of the position.
- Follows documented practices, policies and procedures in providing repair and installation support.
- Diagnoses mechanical, hardware, software and system failure, using established procedures.
- Determines the most cost-effective repair/resolution to minimize customer downtime.
- Provides analysis, feedback and recommendations on product failure trends and serviceability issues.
- Documents all activity in a manner compliant with the company's quality procedures.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
This is a remote, field-based role with up to 30% travel requirements. This role covers a territory that includes the Kansas City metro area, Central and Western Kansas, Wichita, KS, Springfield, MO and Columbia, MO. The ideal candidate will live in the Kansas City metro area.
Who You Are
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
- Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy
- Ability to travel, including some overnight travel, is required
Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Requirements
- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience
- Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy
- Ability to travel, including some overnight travel
- Preferred: 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Preferred: Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Preferred: Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Benefits
- Company car
- Overtime pay
- Discretionary annual bonus
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.