Field Engineering Specialist
Roche
Summary
Roche Support Network is dedicated to providing exceptional support to customers.
Job description
The Opportunity
Roche Support Network is dedicated to providing exceptional support to customers.
- As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
- You will offer valuable service to laboratory customers in your assigned territory.
- The role involves routine technical support, on-site service, repair, and installation of Roche products.
- You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- The position requires diagnosing and resolving mechanical, hardware, software, and system failures.
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Who You Are
- High school diploma and 2 years of technical school or equivalent military training or work experience are required.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
- The ability to travel, including overnight travel, is a requirement for this role.
Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Relocation benefits are not available for this job posting. This is a field-based role that requires daily travel and up to 60% overnight travel. Our ideal candidate would reside in Seattle, Renton or Tacoma.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience
- Successful completion of training or certification as defined by RD Services Leadership and policy
- Ability to travel, including overnight travel
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Benefits
- Discretionary annual bonus
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.