Field Engineering Specialist - Southern New Jersey
Roche
Summary
Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist:
Job description
The Opportunity
Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist:
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines
- Offer valuable service to laboratory customers in assigned territory
- Provide routine technical support, on-site service, repair, and installation of Roche products
- Serve as customer contact for technical and service-related issues and perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
This is a field-based role that requires daily travel and up to 20% overnight travel (with potentially more during the training period). Ideal candidate would reside within 20 miles of Princeton, NJ.
Work Schedule: Must be willing to work Monday - Friday with weekend rotation and on-call.
Who You Are
- High school diploma and 2 years of technical school or equivalent military training or work experience required
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
- Ability to travel, including overnight travel
Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience
- Successful completion of training or certification as defined by RD Services Leadership and policy
- Ability to travel, including overnight travel
- Reside within 20 miles of Princeton, NJ
- Willing to work Monday - Friday with weekend rotation and on-call
Benefits
- Discretionary annual bonus
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.