Field Reimbursement Liaison - Southwest

Essential Job Functions and Responsibilities

• Conduct office calls with HCPs and/or office staff for support with appropriate patient access to Crinetics' products, including assistance in resolving reimbursement, patient programs, and coverage questions.
• Resolve issues associated with patient coverage, access, and reimbursement in collaboration and coordination with patient services as directed by policy.
• Proactively communicate Crinetics' patient services programs, policies, procedures, and resources so that office staff are fluent in how to use our sponsored programs and systems.
• Liaise with CrinetiCARE (Crinetics Patient Support Center) and our network Specialty Pharmacies.
• Provide strategic coverage/reimbursement leadership and support to the internal Crinetics Sales team.
• Recommend and implement process improvement updates/changes to improve the patient experience.
• Serve as the subject matter expert on the reimbursement / access landscape, including payer policies, prior authorization requirements, denials, appeals, peer to peer, and other education required to navigate access.
• Provide insights and updates regarding product and support service integration at HCP and Hospital Pharmacy accounts.
• Conduct quarterly reviews with practices on their utilization of Crinetics patient services to better enhance our offerings to patients.
• Create training materials and deliver education programs to sales force, physicians, pharmacy directors, billing personnel, and other internal and external stakeholders as needed.
• Keep abreast of customer and market access industry trends; analyze access/reimbursement issues and opportunities.
• Maintain a deep understanding of Crinetics policies and requirements and perform all responsibilities in a manner consistent with company guidance.
• Handle PHI appropriately.

Education and Experience

Required: Bachelor's degree required with a minimum of 12 years' experience in healthcare and/or pharmaceutical/biotech industry. Clinical, technical, and scientific knowledge and aptitude in complex/rare diseases. Strong communication, organizational, and interpersonal skills. Ability to gain high levels of credibility and excellent persuasion skills. Knowledge of third-party payers (Medicare, Medicaid, commercial) and case management process (prior authorization and appeals). Demonstrated technical aptitude and working proficiency in using iPad and Microsoft Word, Excel, PowerPoint, and Outlook. Effective time management, resources allocation, and workload management. Comfort with ambiguity and the ability to adapt continuously. Demonstrated responsiveness and a sense of urgency. Ability to balance strategic thinking/analytical analysis with tactical execution. Functional and cross-functional teamwork experience. Ability to work independently. Must live within territory or within territory boundaries assigned for the position.

Preferred: At least 3-5 years of access and reimbursement experience. Case management and Customer Relationship Management (CRM) systems experience. Minimum of 2 years' experience working with specialty pharmacy networks. Strong understanding of US health care policy and payment systems, including hospital and physician reimbursement. Working knowledge of CPT, ICD-10, HCPCS coding; site of care reimbursement environment (infusion site, physician office, HOPD reimbursement). Experience in launching a new specialty pharmaceutical/biologic product or new product indication.

Travel and Role Related Areas

• Ability to travel regionally and cover large multi-state territories
• Must reside in the region; relocation assistance is not provided
• Ability to travel to work related meetings and ability to travel overnight for 2-3 nights per week
• Ability to travel up to 75%
• A valid driver's license and clean driving record
• Ability to drive to assigned targets within the territory via an automobile (a car allowance is provided)