Field Reimbursement Manager, Spring Field MO

Key Accountabilities/Responsibilities

Customer Engagement, Access & Reimbursement Support

• Serve as the primary reimbursement and patient access resource for healthcare providers and staff within the assigned territory, building trusted relationships through in-person and virtual engagement.
• Educate customers on patient access, reimbursement, coverage policies, prior authorizations, claims, appeals, billing and coding considerations, specialty pharmacy processes, and available patient support resources.
• Develop account-specific access strategies, provide guidance on reimbursement challenges, and help providers navigate access barriers in accordance with company policy.
• Manage complex reimbursement issues and escalations with urgency and professionalism while sharing customer insights and payer trends to inform business strategy and improve the provider and patient experience.

Cross-functional Collaboration

• Partner with Patient Services, Case Management, Market Head, Business Leader, Market Access, and other stakeholders to address access barriers, coordinate account strategies, and deliver a consistent customer experience.
• Participate in case reviews, escalation management, and ongoing collaboration to support timely patient access and organizational learning.

Territory & Business Management

• Develop and execute territory plans aligned with customer needs, business priorities, and access objectives.
• Utilize CRM tools, data analytics, and reporting to document activities, identify opportunities, track performance, and effectively manage territory priorities and travel.

Operational Excellence

• Demonstrate a proactive, solutions-oriented approach to addressing patient access challenges.
• Navigate complex account dynamics, manage conflict constructively, and collaborate effectively to achieve positive outcomes for patients, providers, and the organization.
• Conduct all activities in full compliance with applicable laws, regulations, company policies, and argenx values.

Desired Skills and Experience

• Bachelor's degree or equivalent experience, with 5+ years of reimbursement, patient access, market access, specialty pharmacy, or related healthcare experience.
• Demonstrated expertise supporting therapies reimbursed under both medical and pharmacy benefits, including strong knowledge of Medicare, Medicaid, commercial insurance, prior authorizations, claims, appeals, and patient access pathways.
• Proven ability to build productive relationships with healthcare providers and office staff, coupled with strong communication, presentation, organizational, problem-solving, and customer engagement skills.
• Ability to work independently while effectively collaborating across cross-functional teams to drive patient access solutions and business objectives.
• Experience in neurology, immunology, rare disease, specialty biologics, or other complex specialty therapeutic areas.
• Knowledge of buy-and-bill and specialty pharmacy distribution models, infusion reimbursement, site-of-care optimization, and payer management strategies.
• Demonstrated success in highly collaborative environments, utilizing CRM systems, data analytics, and customer insights to inform account strategy and engagement.
• Willingness and ability to travel extensively throughout the assigned geography.